I called on a Sunday while doing research on the cost of a part that a repair person had suggested was needed to repair an older oven that wasn't heating. This repair person had told me they would call the following day to give me the cost of the part. The owner of Universal Appliance Parts answered the phone even though the business wasn't open and began to research the part I was looking for and once he discovered the part was no longer available began to research a replacement part. I began to tell explain more thoroughly my problem and he suggested a solution that was quite simple - check the buttons on the analog clock to make sure the oven timer wasn't set on a delayed oven setting. This fixed the problem immediately. I'm still waiting for the repair person to call back, one week later, to tell me the cost of the replacement part I need. It's nice to know there are still people in the world that are willing to listen and help knowing they will not end up being paid for sharing their knowledge. Thank you for helping me avoid paying someone (even more money than I paid for the initial faulty diagnosis) who obviously has much less knowledge and shouldn't be repairing appliances.
