Two years ago, my parents who are seniors, needed their driveway repaved and walkway redone. Stone Ridge's work looks fairly good. However, there was a large gap left between the driveway and the grass, which does diminish the aesthetics. The biggest issues was with the walkway. They did not advise on the design and created two steps that are around 8 inches high with the first step being at the beginning making it even more difficult to take. While the walkway may look good, it has rendered it useless for seniors with walking issues to handle alone. The worst was their attitude. They never discussed the design and when my mother objected she was outrightly dismissed. They cut the wiring to the outside light and when I called to complain they said that is what happens and not their fault, nor would they fix it and then proceeded to complain about Rogers' cables and how they often cut them because of the way they are placed. While Stone Ridge's work may look good, they don't care about making it useful or pleasing to the customer. In fact, the previous broken walkway was more user friendly and beneficial. I would not recommend these contractors. They company responded that they received approval from the 'husband' on this job - my father was incapable of giving approval during this time. This is completely false.
- Approximate cost of services:
- $5,800.00
- Company Response
We are terribly sorry that the customer may feel this way but this customer was advised when the concrete was prepared that we overdig the area to allow room for the forms so that the proper size of the concrete area can be laid. They were also advised that they are responsible for the restoration of the area. It is our policy that before any concrete is poured the customer approves the design as concrete cannot be changed afterwards. We did obtain approval from the husband on this job. Unfortunately, we had to remove existing concrete and the electrical wire was embedded in the concrete. Therefore, it was inevitable for the wire to break.
