Pat in Toronto

We hired this company to put new eavestrough on a recently rebuilt porch roof, and fix another small area. They took weeks longer than promised to get here, and when they did, they did an OK job on the small area, but we had to argue with them not to put the porch trough way lower than it needed to be. Then they installed it so that the lowest point was not by the downspout, but rather at a corner that then overflowed and leaked badly. Pierce came by, eventually, and suggested an unattractive fix that they never came back to do, despite our OK. In the end, a roofer we'd used who was working next door (based on our recommendation) came over and fixed the trough, moving the low spot to the downspout in a far more attractive and sensible manner. Update: shortly after I published this review, Pierce called and apologized profusely. He came to an agreement with my husband on a price reduction (refund cheque) and said he'd send it shortly. We were impressed that he took ownership of the problem and tried to make things right with us. The cheque was received within a couple of days and was for more than my husband suggested.

I have several complaints about this business: There is only one person there, and he closes the store randomly and without warning. I now know I must phone first to see whether he’s open. Replacement items I’ve bought from him for my central vacuum system have needed repair, in once case twice in less than a year. Luckily these repairs were under warranty, and he does honour the warranty, but I’m tired of being without my vacuum for however long it takes him to diagnose the problem and get replacement parts if necessary. He openly discriminates against customers who need repairs in favour of those buying new appliances. On one occasion, having spent more than $500 in his store over the previous couple of years, I arrived before another customer with my broken part – which I had bought there – but the owner made me wait while he helped someone else who ended up buying a $169 vacuum. Clearly “first come, first served” does not apply. Once the warranties run out on all the items I've bought there, I will be going elsewhere.

We are unhappy with the installation job done by this firm, largely because they damaged an appliance and refused to take any responsibility. Their attitude toward us has been consistently belligerent, blaming people who weren't even present in the kitchen for the damage to the appliance, and accusing us of banging on our granite to cause chips in it. I will only deal with J & J (also known as JMJ) through our kitchen designer because I refuse to be yelled at again. As it turns out, Antique Brown granite is prone to chipping - a fact that neither J & J or the granite supplier saw fit to mention while we were choosing it. However, in fairness, I must say that J & J has made good on repairing the many chips that have appeared over the eight months since installation. They have twice sent out a very pleasant young man who does a terrific job. He's hard to understand, but very conscientious.