Alesia Migneault from Calgary

We live in a two story walkout and wanted someone to paint the main floor, dining, kitchen, office, 2 bathrooms, ensuite bath, master bedroom and hallways. From the beginning it was easy to connect with Jamie and he was very personable and friendly. He came by the day after our first conversation to take a look at the potential job. I felt he was the right fit for the job so we hired him. In June his crew painted taking five days to complete the job. On the fourth day I noticed that the walls were looking a bit streaky so they fixed it. After a couple weeks of drying I contacted Jamie to let him know the paint finish didn't look right. It was absorbing every single touch even with clean hands. He thought it would take time to cure so I should give it a month or so. At that point it looked horrible. I gave it 3 months and I felt terrible contacting Jamie but thought how long I waited to have my house painted and how disappointed I was at having to clean it weekly. But there were many permanent stains as well that I could not even clean. Family members came for Thanksgiving and commented on how it didn't look professionally painted. So I wrote Jamie an email explaining my situation and within 2 hours I received a phone call from him. He was very kind and empathetic saying that he absolutely wanted to have the job done right. At that time he had heard a few concerns about the paint they were using (Sherwin Williams low sheen) and decided to switch to Benjamin Moore Regal. I was able to select my sheen - eggshell and he then allowed me to pick new dates and colours. His crew finished up here last Friday (Jordan and Les are great), leaving the house very clean and organized. The paint is already noticeably better! I haven't wiped a single hand print away! Jamie came by to ensure I was satisfied with the work. And we are absolutely are! Thank you Jamie! We have already recommended your company to others. Mistakes/ unusual situations happen but it takes a great owner to honour their work by fixing it.

It was a pleasure to work with Cal. Upon my first call he showed up here within a week to discuss our ideas. He was always honest as to what he believed would work and what made sense. He gave us options but kept our plan realistic. We chose the Woodline Parquetry Hickory 5.7" x 18 ml rubbed oil finish. Given our already installed sub-floor we had less selection but this saved us the headache of a new sub-floor or changing the footguards/baseboards. Cal was patient as I took a few months in choosing. He came here a second time to discuss again. When I went to his shop he was available to discuss by showing me samples. He is quite personable and definitely had our best interest at heart. The installers did a great job, with no requirement of follow ups. Thanks Hatton's Hardwood Floors!