Hatton's Hardwood Floors Inc

Professionally managed job installing new flooring throughout, new countertops in kitchen and bathroom and new backsplash! I would highly recommend Hattons Hardwood!

If there was a 20 star to give these guys I would. The three brothers that worked with us were all professional, kind and friendly. They all were a pleasure to work with and I enjoyed having them in my home. Our floors look amazing, beyond what we thought they could look like. I would highly recommend this company.

I hired Hatton's Hardwood to sand and refinish my floors that were all scratched up from everyday living. The company was fair, priced reasonably, and professional. They were on-time and took the same care and consideration with my home as they would their own. My floors look brand new like the day I moved in! I also asked for other suggestions and quotes in my home and they were able to offer me great suggestions and other businesses that they highly recommended to help me in my quest. I look forward to doing business with them again in the future.

A much belated review--Cal and team refinished our hardwood floors in August 2019. We have an early 1960's bungalow that has original red oak (previously re-finished) hardwood floors. The floors were generally in decent shape, but there were some spots with substantial wear (high traffic areas), a room with water damage, and another room with pet damage (soiled). There were scratches from a large dog throughout. The water/pet damaged flooring was replaced/patched, then the entirety was sanded and re-finished (natural, matte finish). The results were really quite incredible. The patched areas are indiscernible, and the floors look like new. We have received many compliments on how well they turned out (mostly from skeptics who urged us to replace them rather than re-finish). Importantly, there was almost 2 months between the original quote/booking and the work being done (due to our preference, since this was part of a larger renovation). Despite that, the crew arrived exactly when scheduled (date and time), the work took slightly LESS time than estimated, and the cost was exactly as quoted. If you've done much renovation, you know how rare that is. We would highly recommended Hatton's Hardwood Floors Inc.

Hatton’s restored all of my main floor hardwood in my 50 year old home. This involved replacing three sections that had been damaged by water. The floors are beautiful and it is impossible to spot the replacement sections.
This family team provided a ‘no surprises’, very competitive quote, arrived on time, worked very clean and ensured that I understood all steps in the process. Their communication is polite and always clear and their long days resulted in finishing a day early.
I highly recommend this company.

Major Kitchen renovation, Hatton's laced in new hardwood to match the existing hardwood, sanded the entire level (was pre-finished hardwood) removing grooves. We chose a much lighter color, as we didn't like the old dark floors (showed too much dirt)

Result is breathtaking. My general contractor was asking who the flooring guys were, because they hadn't seen a job that looked this good.

Very impressed, and will recommend these guys 10 out of 10 times in the future.

The first picture is the before shot, I picked up the same flooring as existing but in a different color as it was getting sanded anyways.

Update:
Originally gave Hatton's a 10/10 (left review intact to show this) but have since reduced it to 7/10 due to an issue that is happening just 5 weeks after completion. There are still positives and they did give/take on some items, but feel I need to ensure others are made aware. Bottom line, disappointing how our 'like new' stained hardwood is showing signs of issue/wear in 5 weeks.

To summarize the issue: There was an high traffic/visible area that Hatton's opted to fix (sand/filler) instead of replace (this was an area of concern as other estimators I had said it likely needs new wood - I trusted their expertise on which areas should be replaced/repaired). I called Cal - to notify him that the filler was coming out and I could feel a ledge/filler popping up between wood - and to his credit he was honest and said they did not notice that in that area that the original install was not done well UNTIL they started the repair (more prone to shifting/more impacted by wood expanding/contracting).

As of now, I have expressed to him that I am very disappointed he or his crew did not call me to notify me of this issue (at the time of repair) and give me the option to replace (even if it resulted in more cost). The other areas they replaced that were damaged beyond repair are holding up well, I wish they had contacted me about this area instead of proceeding to fix instead of deciding for me.

Cal has offered 'out of customer service' to come do a re-fill and stain if/when it gets worse and I plan take him up on it. That is something which I appreciate...However, it seems this problem will keep coming back since that area should have been replaced/installed with new wood before sanding/staining. Proper customer service would be an offer or options to remedy it permanently - but I don't see them offering that or other ideas/options.

I have advised him to keep in mind for future to stand by a higher degree of excellence and do the right thing if they see something not installed from the start to mention it.. Right now, not sure if I am as happy as choosing Cal instead of the others originally stated.

Hence this is the reason for my reduction from 10 to 7.0. If this keeps getting worse - I need to find some to re-fill over time for a cost, it's not ideal/sustainable.... I will revisit this review again to adjust. Same goes thing goes for positive... if Cal offers a better option...I will let you all know.

Curtis
Pictures of 5 weeks later - repaired section attached. Everything else was good, really wanted for this to turn out good everywhere! I am a reasonable honest reviewer/customer.

*****Original Review ******************

We contacted a few companies to quote us for a main floor Hardwood refinish - sand/re-stain/repair & replace (as required). From the quote onward, we simply felt the most comfortable dealing with Cal. His price was reasonable (in the middle of the pack), but we felt good about our choice, and it worked out great!

Cal was good in communication and in cooperating with the company we had refinishing our cabinets. He was very accommodating in the top coat scheduling and it was not only appreciated but us, but the cabinet refinishing company!

His crew - they were on time, communicated well and all personable. They were tidy with their equipment at the end of each work day and were respectful of our time.

We did encounter one issue, but that was resolved to our satisfaction in a reasonable and quick fashion. Cal takes pride in customer service and it shows, he doesn't like to cut corners and will personally go the extra mile to ensure quality is good and that concerns are dealt with.

Overall we are super happy with the floor - feel like new, and new stain looks great!

Thanks Cal and team (Mike and crew)

Curt

Hired Hatton's to refinish hardwood and cork floor.

Hard working crew but had problems immediately after they finished.

Have contacted owner but there has been no follow up.

Would not recommend.

I wanted to add wood flooring to one small room on my main floor that had carpet. I needed it to match the maple flooring that was on the rest on the main floor.
Cal came by to do the estimate and was able to get matching wood flooring and installed it for me right away. The job was done in one day and looks great. In one photo here you can see the old floor next to the new floor.
Exactly what I had hoped for.

Hatton came in to refinish our pre-engineered hardwood floors. Floors had a high-gloss finish and numerous scratches. The high-gloss finish was impossible to keep clean and showed foot prints, and dirt. Hatton came in and replaced approximately 40 boards and then completed a precoat and final coat to fill in the scratches and provide a matte finish. The floors look wonderful. The crew cleaned up and you couldn't tell they were there except for a new floor. I have now recommended Hatton for my company's business.