DONNA from Calgary

Update 2022 - I have been using this service for mosquitoes and spiders for a few summers now and the spray does exactly what it is supposed to. This is great. However - I am still struggling with their lack of communication between their customer service people and their with the guys who do the work. I can't say that I would recommend them any more until they improve this aspect of their business. All I want is a time frame as to when they will come to the house as I have dogs that need to be secured. A text with a heads up is all I need. They say what day but that it's. It could be anytime in that day. I have to say the spraying works to keep bugs away. I had to have them come out a few times a month last summer after initially signing up. However, I found it hard to communicate with them. To get them to come out, and let you know when they would be coming was tricky. If they could improve on this - I'd give them higher marks. So - I'd say 5 stars for the product working, and 3 for their communication. Oct 2021 - I tried them again this summer and spoke the area manager about a few things. It was hit and miss to get a heads up that they were here to do the work so I could unlock the gate, but overall it worked out and I'll use them next year again.

I used this contractor in 2015 with few issues, so this year contacted them for a new project that also involved some fixes to the old one from 2015. From the 1st consult in May until one of the defective paving stone was finally replaced in November, this one week project seemed to go on forever. The work was scheduled for June but was delayed for weeks without communication of any kind. Because of the late start - understandably due to weather - I decided I should cancel prior to any work starting and put it off until 2021, but I was told I'd lose my $1500 deposit so I went ahead. I was not consulted on material choice before the work started & there was no plan submitted to discuss, just a general conversation on what I was after. Therefore, in the end it went over budget by 40% (which I was not aware of until I got the final bill). They had staff/crew issues I won't get into. Overall the work was mostly OK - but I felt the job was really rushed. The deck and fence stain was not as expected. I had to text 100's of times to find out what was happening or when all work would be completed. Small fixes they agreed to were partially finished by the 1st week of Nov. and with snow coming soon I was told they were now too busy with more important winter work prep and I was blocked. In a nutshell: Extremely poor communication is why I wouldn't recommend them. Also - you pay cash or pay a fee to use a credit card.

I wanted to add wood flooring to one small room on my main floor that had carpet. I needed it to match the maple flooring that was on the rest on the main floor. Cal came by to do the estimate and was able to get matching wood flooring and installed it for me right away. The job was done in one day and looks great. In one photo here you can see the old floor next to the new floor. Exactly what I had hoped for.

I researched a number of carpet cleaners but settled on this one at the recommendation of my neighbors on Facebook. I got a call right away and estimates of costs. I was able to make an appointment to suit my schedule and Chazz was right on time. He was very polite and did an excellent job. They should be happy to have him on board. I will be back in spring to have some area rugs cleaned and duct cleaning as well. Price was great, good job done - all good.

I wanted to get the windows cleaned for a couple of years but kept putting it off. I heard this was the "go to" for window cleaning and I wasn't disappointed. The guys showed up right on time, did all my inside windows then the outside windows and when they were done - there wasn't a spec on any of them including the garage window that had NEVER been cleaned. I will have them come periodically now to keep them as beautiful as they are now and will also do a pressure wash of the house next time and blind cleaning.

I used Vim wood floor cleaner on my new maple floors and it was a disaster. Rather than try something to remove the residue and have a bigger problem on my hands, I emailed AB Hardwood flooring from their website and asked if they could help. I got a call about 3 minutes later - yes literally 3 minutes - from Ryan who asked me to send him pictires, which I did. He researched the product I used on the floor and pointed out where I had gone wrong by sending me some information I didn't see on the bottle. He suggested I call the Vim 800 line before using anything and if they were not able to help me, he would see if there was something they could do for me. I was able to remedy the problem - but I must say I was so impressed with this company's customer service I had to write this and will definitely have them on the top of my list for future!

I was interested in AC for the house but had no idea who to call. A friend had Action Furnace do her AC and new furnace and was happy with them so I decided to save myself time and call them. The guy who came to measure the windows etc was great. He explained where the unit should go and why, what they do to make sure I have the right unit and everything I needed to know. Thye cover everything from making sure you have the right usint to getting a permit and guaranteeing the work. The work was done shortly after by another guy who was very professional and showed me how it worked and what I needed to do to to keep things running smoothly. The heat wave hit shortly after and I was in paradise. I am so glad I went this route. The unit is quiet and my electic bills didn't jump through the roof - another thing that was important to me. If I have any future work I need - I will call them as I am confident the price will be fair and the work done right.

I had quite a bit of difficulty finding someone to do the job. Many landscapers said it wasn't big enough - even though they drop their flyers to my door which is odd. I was lucky to find Gary who was ready to do what I needed when I needed it done. It took just under two weeks and since I was home while the work was done, I can now understand how much labour is involved. I opted for the rundle rock which is more expensive but the result was perfect. the pictures will tell the tale. I have had lots of people stop here to ask who did the work. I can't wait until next year to se how the plants fill in.

Had a few problems with the original job. The guy who came to do the estimate was new and not familiar with the stain I had on the fence and insisted on Flood stain which would not work over the Sikkens that was there. They also subcontracted the job to Besares Painters who were not good and the whole job was very bad. The fence was done over with the original stain. The deck was redone with the flood after some sanding (their sander was in my garbage so I assume it broke down part way though the job) I never was able to get anyone to look at it after, but someone familiar with staining thought it wasn't sanded right. I'm sure this entire job was at a los to Five Star so I'm just leaving it as is. The fence is fine. The deck - pics are below.

I watched Bruce build my neighbours second story deck one weekend in the rain and said to myself that this was the guy I wanted to build mine. I needed the exsisting deck pulled out and the new one plus the pergola built and it was perfect when it was completed. He also added gates to my fence front and back as well as a few other small things he did for me that I couldn't do myself. I was happy with the work and the price was fair. It's all beautiful and was done in a timely manner. I wished I had a new project for him here! I have a friend who needs her deck rebuilt and I emailed her his contact info as I think he'd be the best.