Reviews

10/10

Installed a new concrete sill for a sliding door. Even though this was a small job, Otto called every day during the job to keep me in the loop. The finished product looks great!!

Approximate cost of services:
$1,000.00
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Company Response

Dear Ed,
Thank you for the kind review.
Otto

10/10

Late last year I had my flat roof done by another roofing company(see my other review). That other roofing company was incompetent as their roof was defective from the start....it leaked twice within a couple of weeks. Now very weary of roofing companies in general, I decided to try Canadian Roofing Company based on the favourable reviews on this site. Bill Kishonti was a pleasure to deal with. Cdn Roofing Co. resloped the flat roof by getting their very skilled carpenter to build a new one. New roofing material and shingles blended seamlessly with the portion of roof that wasn't redone. The aluminum work looks great. This was a very big job that was quickly and professionally done. The was one very minor issue after the job was done, and Bill ensured it was dealt with quickly These guys are highly recommended!!

Approximate cost of services:
$12,000.00
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0/10

THE GOOD.... - Amilcar and Cris (owners of OXXO) used the sales tactic of providing the lowest cost quote to reslope and redo my flat roof. As you’ll see, I ended up learning the hard way, “you get what you pay for”. - Very prompt in returning my phone calls THE BAD.... - The job start date was delayed by a couple of weeks and the re-roofing job ended up taking about four days to do (it should have taken only two) - The problems started when it rained heavily overnight in the middle of the roofing job - Because they didn’t tarp the roof overnight, there was leaking inside the house - They offered to get the interior damage fixed by contractors they knew, while wanting to be immediately paid for the roofing job - To OXXO’s credit, they accepted my demand to go through their insurance company for the repairs and that I would hold back payment for their reroof work until the interior damage was fixed; I needed to holdback payment, as their insurance company told me that they wouldn’t pay 100% of the damage - After the overnight rain and leaking incident, OXXO finished off the flat roof and claimed the roof was now water tight - As you can see in Picture #1, there was water dripping into the eaves from UNDERNEATH the top flat roof layer. - In other words, there was water now trapped inside the flat roof because OXXO applied the top roofing layer while the roof was still wet after the rainfall, sealing in the moisture; OXXO just said this will eventually dry out AND THE UGLY.... - After the completion of the roofing job, within a couple of months there were 2 more leaks, which OXXO’s insurance company refused to cover. The insurance company would only cover the first leak during the OXXO installation. - I didn’t ask OXXO to come back and fix these 2 leaks, because I didn’t want them near my roof anymore….they’ve done enough damage - As a result of these new leaks, I got two independent roofing inspector reports which indicated: a) The top flat roofing layer installed by OXXO was not adhering to the plywood (See Picture #2) b) Many flat roofing joints were coming apart because they were not torched down properly by OXXO (See Picture #3) c) Where the newly installed flat roof meets the shingles, rather than overlapping the joint with new shingles and a water/ice shield, OXXO just simply caulked the joint d) There is staining on the stucco exterior because of leaking from underneath the soffits (See Picture #4) - Here are two quotes, one from each of the two roof inspection reports 1) “The roof has deficiencies in its application consistent with poor workmanship leaving the whole roof in need of replacement” 2) “With these conditions the roof will always have problems and leak, especially where rubber butts to shingles. For the above reason, roof should be replaced” - I’m now out-of-pocket over a couple of thousand dollars to temporarily fix the roof and repair leaking damage - On top of those out-of-pocket costs, I followed the two roofing inspectors’ recommendations and replaced OXXO’s roof. - I chose new roofers through Homestars again…it cost me a lot more than OXXO but again “you get what you pay for” - The new roofers showed us (See Picture #5): a) The “new” plywood installed by OXXO was covered in mould because of water trapped inside the flat roof. Recall, OXXO had applied the top roofing layer while the roof was still wet after the rain damage b) OXXO had simply installed the “new” plywood on top of the old roofing layers. OXXO said they would strip the old roof layers back to original plywood which they obviously did not - Luckily I end up not paying OXXO for their hack job. Having their insurance company take so long to settle a claim allowed me to holdback payment to OXXO, long enough for the subsequent roofing problems to appear. - On a final note, Cris from OXXO called me with a swearing barrage and a threat to sue for payment for their defective roof.

Approximate cost of services:
$5,000.00
4 of 8 people found this review helpful.
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Company Response

this was a client which nape deserved respect, a lot of lies and a lot of little truths, and in addition he paid the done work!.....