Linda Samson from Calgary

As an ATCO customer decided to try RUMI services and booked a service to have our older furnace checked before the usual January cold spell. Liked the idea that the company was aligned with ATCO our long time gas provider. The technician sent an email with his photo prior to arrival - a good idea in this day & age to know who is coming to your door. He was professional, informative and gave advice on the kind of furnace filter - don't need to purchase the expensive type. Will keep Furnace Family in mind for future furnace & plumbing concerns.

First everyone needs to know that all Sears "Canada" customer service is in the Philippines! Purchased a fridge, 4 times the delivery date was confirmed followed by a call that "no longer available". I asked the purchase cost be reimbursed to my credit card as I needed a fridge asap. 3 days have passed, I've made several calls,but supervisor not available "on another call", twice a promise for a call back - hasn't happened.Good business practice if a company can use X number of customer credit for x number of days with no product in return. WARNING advised if you buy from Sears Canada!

Purchased & paid for a fridge by telephone. Sale was confirmed along with delivery date followed by 2 email messages & 2 phone messages confirming the delivery time & date. 2 days before delivery I get a call from Sears that the fridge was no longer available. I asked for a call back to confirm that the purchase amount had been credited back to my account, I was assured there would be a call. Still waiting......