Don

I pay for an annual maintenance contract that provides priority service in the event of any problem as well as start of season service for each of my furnace and air conditioner. The technician is always there within the time window and they do a thorough job. Prompt, professional and friendly.

After years of annoying calls from supposed Duct Cleaners I had largely dismissed the process but the technician from Mersey doing my annual furnace tuneup suggested it was overdue (about 14 years) so I contracted Mersey to clean my ducts. They did a very thorough job (more so than previous cleanings). Their vacuum was brought into the basement (vs a long hose to the truck) getting much better suction. They used a pressure hose with flapping strands inserted into each vent to dislodge dust and other matter. Every vent was thoroughly cleaned including the return vents. Excellent job. I own my gas water heater. 6 years ago I got sick of wasting money on my rental. The manufacturer recommended replacing the sacrificial anode about every 6 years so I contacted Mersey to do this. This was a separate service by a different individual from Mersey. The technician came and noted the make and model and they ordered the part. This proved a challenging job. While the manufacturer suggests it's a regular maintenance item, removing the original required digging out foam sealing in the nut, twisting a very tight nut (with a long wrench) and extracting the old anode which was so long it had to be bent to extract it. The technician was diligent, professional, and friendly. It took probably 90 minutes given the challenges. I'm very pleased to have had it done.

Jacky responded quickly to my request for an assessment and delivered a very professional estimate and a reasonable price. The work was more complete (full underlayment) and complete than the last replacement I had about 20 years ago and for only marginally more money. The team were really diligent and respectful of my property. I can't imagine the job being done better. I just wish I'd been able to use them 20 years ago.

Tom arrived promptly and did a thorough job cleaning all components. He showed me some maintenance options I could do myself. I also enrolled in cost effective annual maintenance program.

In trying to replace the cartridge on the faucet for our bathroom tub I damaged the rough-in for the tap and it had to be replaced. I called a few companies and was told the earliest appointment was at least 5 days away. Priority was able to come the next morning. The job was bigger and more expensive than I expected but did take the two workers (Greg and David) over 3 hours. They did a very careful job replacing all the copper plumbing connections. It was clear throughout that doing a quality job was very important to them. I was relieved to get the problem resolved as quickly as I did although (as noted) surprised at the total cost. Given that I didn't have competing quotes and the problem was resolved so quickly I think the cost was probably competitive and fair.

We have a 17 year old whirlpool bathub (standard 5 foot length) that was pink. We wanted to upgrade our sink and toilet but pink is no longer available so we did them in white. Did not want to replace the tub so we had Superior refinish it in white. Work just completed but looks great. Ryan (the technician) was prompt, thorough, and efficient. The manufacturer of our tub is no longer in business so we couldn't get new jets and covers so Superior refinished all those as well. Need to wait 48 hours before reinstalling but so far we are very pleased.