I purchased a house from Sterling and am really dissapointed with the quality of work and customer service.Within the first year of owning there were so many issues(wall sidings coming off,garage door stops working,bathroom door not aligned, tissue holder not on the right place, bath tub flooding due to dust and pieces of wood stuck in the drainage,garage pad control not programmed).On the 14th month, the concrete on my garage was spawling and pitting.I complained the issue and they said its out of warranty and I told them the issue is not normal for a 14 months old house. I checked the houses in my neighborhood and noticed that their houses have the same concrete issue compared to other builders. On the second year the front roof siding about four feet long came off.Because of this experience, Im not going back to Sterling and I cant recommend them to my friends. Also about a few months ago my wife found two straight long nails in the furnace room and her head was almost hit. I email them about this but they did not answer me.If you are looking for a house, dont buy from Sterling and you will be sorry. The quality of their works and customer service are crap.
- Approximate cost of services:
- $365,000.00
- Company Response
Hi Larry,
I am sorry that you have had a negative experience with Sterling Homes. I believe our Sales Manager has been working with you and your neighbours and has been working on a resolution for your driveway concerns. That being said, I would like the opportunity to personally look into your situation and experience. Please email me at srussell@qualico.com noting Homestars in the subject line and your job number/ address and contact information in the body.