Alison from Toronto

This is not my first time having an awful experience with structube and after boycotting them for 1.5 years I thought I'd give them a second chance. Awful ideas. I purchased a sectional from them (despite knowing they are One of the only companies that charge a mandatory delivery fee of $90 and their awful return and warranty policy). The person that helped me was new, fine... but he made so many errors that for some reason I am now responsible to fix. He told me about the shipping charge, I agreed to it and he forgot to add it to The final total. He misspelled my email address, and mixed up two numbers in my phone number. Couch is supposed to be delivered tomorrow, and I called to follow up as I have not heard from the delivery company. They informed me that the couch wasn't coming- because I hadn't paid the shipping, and they had tried to get a hold of me. All of the problems were caused by THEM so of course one would assume that they would apologize and tell me that they will get it here asap as I have paid in full and took the day off tomorrow to receive the couch. Nope. They told me I have to come in, pay the 90 bucks or my Other option is to get a refund for the couch. WTH! I asked to speak to the manager, she wouldn't come to the phone. She said I could come pick up the ENORMOUS 3 piece sectional myself or pay the 90. Even the poor sales guy on the phone was embarrassed at how nonexistent the help was. I will NEVER shop there again, and warn ppl the same. The furniture is nice, but not nice enough for their lack of customer service. I'm still sitting here in shock at how blatant they just don't care, even though the mistakes were all on their end. How are they still in business?!

Awful customer service and delivery policy. Called to say they would be at my house in 20 mins, never showed up. When I called an hour later to follow up, they said they had delivered it and brought it upstairs, and met my boyfriend. (obviously they hadn't). Then, he proceeded to tell me that they took it off the truck at dispatch center because it was too full. No one knows where my $1500 bed is, and of course after 10 calls to structube, still no one has answered the phone. They have a lot of disclaimers about paying more fees if you aren't home for your delivery, yet nothing mentioned if they choose to just not deliver it at all. Should have listened to everyone's warnings. Will never buy anything from there again.