H. Belzer from Toronto

I hired Pronto two weeks ago and they came as promised and did a very competent and professional job on my roof. I am also impressed that they not only used premium quality vents but also, at no additional cost, installed a new vent for our bathroom fan which was previously installed without an external roof vent.

I have nothing but great praises for the way the company handled my requirement. First off they had to come back a second time to install the new furnace since it was discovered that the cooling coil installed previously by a different contractor was installed incorrectly and the drip pan had melted. The cost of a new coil was $500 which the previous supplier did not want to take responsibility for. Secondly, through the intervention of Spring Home's manager George Li, the manufacturer agreed to provide a new and better coil for free. I can highly recommend the company for their customer service and I am very confident that they will stand behind their work should I require any service in the future.

I fully agree with the other writer, Home star will not live up to their responsibility. My case involves a condensation coil that the compay installed with the new air conditioner I purchased three years ago. The coil was installed within the existing funace. After running the airconditioner this year I noticed water pooling in the furnace housing. It was discovered that the drip pan from the coil had melted. According to the contractor I hired, the coil was sitting directly on top of the furnace heat exchanger. Based on the code there should have been a space of a min. of 6 inches between the furnace and the coil. Homestar is blaming the size of my furnace on the problem completely ignoring the fact that the installer should have secured the coil further into the ductwork. Their attitute is appalling and I will persue the matter in small claims court.