I fully agree with the other writer, Home star will not live up to their responsibility. My case involves a condensation coil that the compay installed with the new air conditioner I purchased three years ago. The coil was installed within the existing funace. After running the airconditioner this year I noticed water pooling in the furnace housing. It was discovered that the drip pan from the coil had melted. According to the contractor I hired, the coil was sitting directly on top of the furnace heat exchanger. Based on the code there should have been a space of a min. of 6 inches between the furnace and the coil. Homestar is blaming the size of my furnace on the problem completely ignoring the fact that the installer should have secured the coil further into the ductwork. Their attitute is appalling and I will persue the matter in small claims court.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?