RnC from Brampton

We are happy with our new stone wall, which holds our fireplace and tv. Andrea was extremely helpful from the very start. With her expertise, she guided us in choosing the stone for our project, patiently answered all our questions and concerns, and did everything to help us meet our budget. Stone selex was able to accommodate our preferred date for the installation, and Adam arrived promptly on the said date. However, they could improve on professionalism. halfway through the project, when all the framing has been done,Adam said he had to leave and just come back the next day because according to him, he picked up the wrong stone. He said that if he drove to the warehouse for the right stone and back to our house, it would take 2 hours so it would be better to just come back the next day. But because we had to take a leave from work that day for the project, we insisted that they get the stone and come back because we wanted them to finish the job as much as possible, Although we did not believe that they got the wrong stone because we saw the stone boxes in the back of his truck. We contacted andrea about it, which forced adam to say someone wil meet him halfway to give him the stone we need. Then they left and came back after 10minutes to complete the job. Another thing to improve on is quality control. The corners could've been trimmed better to eliminate protruding stones. When a stone panel is too bent or curved, which would allow large spaces and gaps in between, they should be able to decide not to use such stone. Adam told us to sit in front of the wall and watch for stones we do not like for him to change, which we could not do 100%of the time. When he closed the gaps between the stones with cement, a lot of excess cement got on the surface of the stone, which did not look good, that i had to get my own sponge and cloth to help him wipe off the cement before they dried up. He came back twice after the first day to replace some panels with cement, and another with a crack, both types of bad stone he hesitated to replace if not for andrea or Lucas telling him to fix them. We did not sign the completion form until he replaced all the bad stone. thanks to andrea for being patient in helping us achieve the best look for the stone wall.

We are very happy with our shutters. Always on time, from the in-home consultation to installation. Out of several companies we contacted, Star's gave us the best price for shutters with great quality. Bill was very helpful and knowledgeable. Installation went smoothly. No complaints at all. We will surely contact them again in the future for our second floor windows.

We had our potlights installed by majid and Nima. They finished the installation of 10 indoor potlights, 4 light fixtures in one day, which was good. However, they had to drill extra holes in the ceiling to avoid pipes/plumbing due to a washroom on the second floor. The other extra hole they made was because of a design flaw. We asked them to install a light fixture in the living room and they drilled a hole above the sofa, close to the window, which was off. When we saw them make the hole, we immediately told them to move the light fixture so that it would be at the center and above the coffee table. At first they said that we agreed on the design (a rough drawing) already and that we should pay extra for moving the light fixture. But moe waived the extra charge, which is just right since their drawing was not exact and had no measurements. Also, they knew the placement of the furniture when they did the "design" which puzzles us why they thought of putting the pendant fixture above the sofa? The third extra hole they made was for the installation of a separate switch for the potlights. These 3 extra holes are really an eyesore. we regret as we look at our ceiling and see these poorly patched holes, which we think shouldnt have been there, had they been more careful. We brought these up to moe and he gave us $150 off our total price. Appreciate that but Sadly that is not enough to repair the ceiling. For the outdoor potlights, we had timer switch installed. They charge $65 for the timer, which you can find at your local hardware store for $30. Brought this up again and they slashed $15 from the price. If you know how to install a switch, DIY and save $35. We didnt know that it was way cheaper at the hardware store until they installed it, then we looked it up online, and it was already too late to cancel. Except for the extra holes on our ceiling, the potlights look fine and really brightened our home. We also had them (nima and randy) do electrical work.one was to make a new electrical outlet which went well. Another job was to extend the tv outlet 9 inches forward since we were building a new stone wall to hold our fireplace and tv. What they did was just tap the original tv outlet and ran a wire to extend to where the new wall would be, which was really disappointing. That would mean that the original tv outlet or electrical junction would be hidden behind the new wall and that is against electrical code, dangerous and would cause too much hassle to repair in case of problems. Our new wall would have to be opened or destroyed to access the junction, and that defeated our purpose of hiring an ESA certified company/electrician to extend our tv outlet to be up to code. They did not even warn or say something about the hazards of hiding a junction behind the wall. Fortunately, we were able to check before building the wall, and found out that what the connection shouldnt be that way so we called moe about it. They said that in order to be up to code, it would take around 6 hrs to work on it and would cost a whole lot more. How come they did not tell us about this beforehand and why would they do something against code?We specified that we were going to build a wall, thus we wanted the tv outlet to be placed on the new wall. We ended up having them remove the extension and revert to the original setup. We did not test the outlet when they left so when we plugged our tv, the outlet was not working because of a loose neutral wire, which we had to wire ourselves for the outlet to work. We did not bother calling them anymore, but that was really disappointing. By the way there was no refund for the supposed extension of tv outlet. Overall, Moe is really nice and pleasant to deal with. But we think his workers need more training and experience. Not only on the actual electrical job but also on communication skills, and politeness. Before drilling a hole, it would be better if they asked and confirmed with the customer first. When you want to clarify some things with them, especially nima, all he says is "talk to moe", even if you only want to know what they did exactly. And they tend to always hurry up and leave. Also, i think they should remove their promise of "absolutely no damage" because when we asked them if they always had to make extra holes, they said yes. So customers should prepare to patch and repair their ceilings. Would we recommend quality potlights? Most likely not, unless moe or a more experienced electrician does the job, or is present to supervise.