H. Da Costa from North Vancouver

I bought a Midea air-conditioner and had tried to get an installation from Rona where it was bought. It was a convoluted process, difficult to get hold of customer service and the sub-contractor when finally arrived, decided that he should get more money than what had already been paid even before the service was performed. Fortunately, I got reimbursed and decided to contact Mr. Handyman. I was able to speak to a representative immediately. The customer service was excellent, an upfront range of cost of the service was given and they were able to schedule a technician to come within three business days, but actually contacted me and came in just two business days. The work took 1 1/2 hours with a patient technician who made sure all was in good working condition and left everything clean. I did not have to pay it on the spot or before the service was performed, but just called the office after the technician had left and submitted my credit card number safely over the phone. When needed I will call Mr. Handyman again. I called Mr. Handyman in the first place after reading the positive reviews in HomeStars.

There had been a small leak from the toilet and the inside of the water tank was in bad shape as the internal parts were beginning to fail, since it was almost 20 years old. We called a plumber we used before for something else and left three messages and never got a reply. I looked for reviews at the HomeStars site and found such excellent reviews including recent ones regarding this company. We called it and were able to book a repair person without any problems and able to come in two days' time at an appointed time. Christopher arrived at the exact time and he was courteous, professional and evaluated the situation, taking pictures before proposing solutions. It was decided to get a new toilet, and he was able to pick it up right away and install it leaving the bathroom clean and tidy after verifying that it was working correctly. We will use the company again when needed.

I contact the company by phone and spoke to the owner, Amin; next day, Rohit came at the exact time as arranged, diagnosed the problem (lid switch defective, preventing the drainage and subsequent continuation of cycle) immediately. Pleasant, efficient service which is what guarantees that clients return and use it.