Reviews

2/10

Call Someone Else. punctuality: 10 out of 10 quality: 2 out of 10 price: 3 out of 10 timeliness: 10 out of 10 follow up: -1 out of 10 I was referred to Chris's service from a cleaning company which didn't have staff available. I was hopeful because it was a referral. Chris sent a cleaner who did a very below average job. The condo was 100% empty with nothing in the way. Nonetheless the kitchen wall above the stove remained grease spotted, the cupboards had crumbs in them, the shower wasn't cleaned at all and finally the apartment smelled worse after Chris's company was finished. I provided a full and wide array above and beyond the requested cleaning products. The staff member and I toured the space together and she reassured me that she could handle the job. Then she immediately offered to undercut her boss Chris and I could pay her. I ignored the distasteful offer. The next day I came to check on the work done. I was disappointed and contacted Chris who blamed it on me somehow not being clear on dirtiness. That doesn't make sense since the staff member and I saw the place together. I began to show the condo to perspective tenants each one commented on the need for a cleaning.I told them about my experience with Chris's company. Since then I hired a cleaner who did the job I paid $300.00 for a bad experience. Call someone else.

Approximate cost of services:
$285.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

I am so sorry you had such a bad experience. My policy is to send someone in to correct the problem. I am at a disadvantage as I don't have a record of J Mango and so I can't look back and find your order. It is important that the client gives me a clear picture of the state of the place so I can give an estimate, if that estimate is on the low side, I ask the cleaners to phone me so I can phone the client and ask for more time. It sounds like that didn't happen. I appreciate that you took the time to write this review as things like this happen so I can learn from them. If there is anything I can do to make you happy, please call me. Thanks
Kris