good enough guys on the install crew but the window system was new to them so it was a bit of a struggle at first. The windows were not what I expected from the Clera literature. Where I have three windows in one opening, the window frames plus a mullion "spacer" in between reduced the view considerably compared to the originals. The factory rep/salesman got the order wrong on one pair and had no jamb extensions so literally no way to install it without a site built add-on out of material they happened to have on hand. They had to make something like 5 visits for what should have been one visit. One pair of windows wasn't included in the order. One pair came the wrong colour. It was a circus show. I have one window that opened once and will not close, it has been partially open ALL WINTER as the rep will not return calls. I have the wrong colour handles on one window and two windows with no handles at all. I have to pull the handles off one to open another which is ridiculous. The install crew again were nice guys and getting screwed for doing a lot of extra work but meanwhile I have paid in full and can't get the finished product. Brutal company to deal with. I totally thought I was getting a reputable company, their literature and marketing are where they spend to get results.
- Approximate cost of services:
- $17,000.00
- Company Response
Dear Chris,
Thank you for reaching out to us, and bringing your experience to our attention. We extend our apologies to you for this unsatisfactory experience you detailed in your review. It's always our intention to provide the best service to all our customers. We would absolutely like to rectify all your issues and eventually change your opinion on our products and company. We can assure you that we are a reputable company and we operate ethically with our customer's needs in mind. Clera is a Canadian family-run business that has been proudly serving our customers for over 43 years. We have provided quality products to thousands of homes all over Ontario. We regard our lasting presence in the industry as a testament to our great products, and excellent customer service. It's disappointing to read that this has not been your experience. We reached out to your local branch manager and asked him to contact you immediately and to address all your issues asap.
We thank you again for your business and we wish you well!
