Recently had roof and eaves completely replaced by D'Angelo and I have some mixed feelings. Kudos to Carlos - a very informed, prepared, responsive salesperson who was easy to deal with and was by far the best part of this experience.
The scheduling department and lack of customer service once the contract was signed was pretty disappointing.
A lot of conflicting information was shared with me along with missed appointments that lacked follow-up or explanation.
When I finalized the contract, I had an active leak in my home and was extremely eager to have the work finished as quickly as possible.
I was lead to believe (although to be fair, not PROMISED) that my project would be scheduled/completed pretty quickly after signing the contract - this was a big part of the reason I decided to go with D'Angelo - I had received competitive quotes from 4 other companies.
All in all, my project from contract signing to completion was one day short of 5 weeks. This was much longer than I anticipated based on my project being quite straightforward - I live in a 1400 sq. ft. home. During that time, there was very little done by D'Angelo scheduling/customer service to keep me informed of delays or status, or manage my expectations in any way. Without personally following up several times, I believe my project would have been completely forgotten in the shuffle of the thousands of jobs they boast about completing each year.
I can only assume the quality of work is good - here's hoping! When the crew(s) finally did show up - they finished quickly, with minimal mess around my property.
I received a voicemail message from John D'Angelo on the evening of May 30th. In his message he asked me to call him back - which I did within an hour - leaving a voicemail message. I hoped this would be an opportunity to discuss my concerns with management/ownership of the company, but I am still waiting on a return call.
If this is the type of follow-up that is typical of management of the company, it's no surprise that it has a trickle-down effect to the rest of the employees and their approach to customer service. Again, the only shining exception to this was Carlos - who responded quickly each time it was necessary to contact him.
I regret choosing D'Angelo - for the most part, it was unpleasant, time consuming and left me feeling less than confident in their abilities.
Based on my experience, I wouldn't in good conscience recommend them to anyone looking for a roofing company in the Hamilton area.
I'm positive that there are other companies who can complete good, timely work AND make customers feel that their business is appreciated
