Was able to book an appoint 2 days after discovering a bed bug problem. The website clearly describes what to do when you find you have bed bugs and what to do in preparation for the first visit.
Zafar was our technician. He showed up on time and did an excellent job of reviewing the process that was to follow. He assessed the situation, inspecting each room and the spraying the whole house.
At the 2nd follow-up visit, we reviewed the bed bug log we had been keeping. He then re-inspected the rooms, dusted the rooms with a non-powder that kills live bed bugs and also put traps under the feet of the beds. The traps also have the same powder to kill any bed bugs that enter. The traps are a great way to monitor the situation. We will be keeping them in place always, as a preventative measure.
Zafar truly understand the mental stress that bed bugs create for people. He did a fantastic job of helping us manage our sense of overwhelm that came with the bed bugs (reassuring that it would be ok) and of getting rid of the problem (the bugs).
We would highly recommend Zafar and Pestend.