HonestyCounts from Calgary

This was my first time using Reliance Home Comfort and I was impressed! They were professional, thorough and answered all my questions with clear, thoughtful answers. My furnace had been serviced in the past by another local company and I look for someone new because every time a tech came to my home, they told me what the last tech did wrong. Even though it was their company. I have a 2 stage mid-efficiency furnace, but it always seemed to run on a single stage. The Reliance Home Comfort tech gave me the answer - it wasn't wired properly to the thermostat to use both stages. (He showed me where the connections should be and where they were.) Previous techs from the other company always told me they had 'fixed it' but obviously never did, since it was technically impossible. Reliance Home Comfort has earned my trust and loyalty.

For warranty service, Sears only hands out the phone number to LG: 1-888-542-2623. You don't need info from Sears to speak with LG so don't waste your time. I have been purchasing appliances for my home and rental properties for over 10 years. This year alone, I have purchased 3 fridges from Sears. I bought this model for my home. At first it was whisper quiet and I loved the features, then it started to get noisier, to the point that the compressor wakes me up at night. I called Sears Parts & Service and spent 10 minutes answering their questions and providing the serial number. After all that, they said I had to call LG. They would 'transfer' me (dial the 1-800 number), then I would have to go through the same process again. Sears does not respect the customer's time and uses your call to build 'their profile' of you and your purchases. LG then advised I should unplug the fridge for 10 minutes then call back if that didn't work; having had enough, I asked for an appointment. The appointment is in 5 days and is during an 8 hour window. I have the number of the sub-contractor to call, should I wish to find out if they can give me a shorter window. I prefer dealing with a company that places value on the customer experience, which Sears clearly shows they do not. So no, I do not recommend purchases that requires you to deal with Sears for warranties..

UPDATE BASED ON COMPANY RESPONSE: I have read their response and yes, Homestars did contact me as I was accused by Appliance Service Centre of not being a paying client. I provided a copy of the receipt and the review remains. The review was not posted immediately as I had a relative in the hospital and helping this company rectify their service was not a priority. I found the review request while cleaning out my mailbox recently, so posted a review. Lastly, I purchased the LG fridge after my old one (different manufacturer) couldn't be fixed (as detailed below). ORIGINAL REVIEW Please note - this company offers a $5 gift card for posting a 'top rated review' on this and other sites. I was appalled to receive the offer immediately after my service call, which was in July. The technician was polite and on time. I was disappointed that there wasn't a more thorough diagnostic process. He was prepared to order parts and quote a repair when I mentioned one new thing I had observed in that morning (and hadn't been able to share when I spoke with the company previously). He then said it couldn't be repaired. My concern is that they were ready to replace parts without having a way of finding out whether it would actually work. It would have been a huge cost out of my pocket if I hadn't noticed one small detail. My belief remains that paying for reviews skews the review scores of a company in their favor, which is a disservice to those searching for service providers.