UPDATE BASED ON COMPANY RESPONSE:
I have read their response and yes, Homestars did contact me as I was accused by Appliance Service Centre of not being a paying client. I provided a copy of the receipt and the review remains. The review was not posted immediately as I had a relative in the hospital and helping this company rectify their service was not a priority. I found the review request while cleaning out my mailbox recently, so posted a review. Lastly, I purchased the LG fridge after my old one (different manufacturer) couldn't be fixed (as detailed below).
ORIGINAL REVIEW
Please note - this company offers a $5 gift card for posting a 'top rated review' on this and other sites. I was appalled to receive the offer immediately after my service call, which was in July.
The technician was polite and on time. I was disappointed that there wasn't a more thorough diagnostic process. He was prepared to order parts and quote a repair when I mentioned one new thing I had observed in that morning (and hadn't been able to share when I spoke with the company previously). He then said it couldn't be repaired. My concern is that they were ready to replace parts without having a way of finding out whether it would actually work. It would have been a huge cost out of my pocket if I hadn't noticed one small detail.
My belief remains that paying for reviews skews the review scores of a company in their favor, which is a disservice to those searching for service providers.
- Approximate cost of services:
- $110.00
- Company Response
It is true, for a limited time, we sent out an automatic email after every completed job suggesting that if the client feels we were worthy of a top rated review and cared to take the time to post one we would in effect buy them a couple cups of coffee. We also noted that if they felt we did not deserve such a compliment to contact us directly so we could make an effort to correct any faults on our part. Reputation is our most prized commodity and we take it very seriously. I'm sorry you weren't happy and even more so that you waited 3 months to express it and did so anonymously, depriving us the opportunity to attempt to correct our faults.
We are not perfect but we don't hide when problems arise. We only ask our clients to be fair with us like we are attempting to be with them.
I curiously noted that this reviewer also posted a negative review to Sears regarding an LG fridge on the same day. We actually do not service LG products and have not been able to verify that this person is even one of our past clients.