Great service. I obtained a quote quickly and free, ordered a service and had the insulation installed within a week. They left the place even cleaner than it was :) Thank you! Very happy with the service.
Hi Iryna, we’re so happy to hear that! Thanks so much for leaving us a review, and thank you for choosing EcoComfort!
I have called because of the system malfunctioning, giving the sensor error. Got a vacuum cleaning of the furnace, and a filter (ok, a filter is needed for the air purifying system. $169 dollars - be aware, you have to replace them yearly and it has the technician visit attached. 169+129+tax). Servicing with Cozy Comfort is uncomfortably expensive. Btw, sensor error is still a mystery, I was told to call again ($130) when it happens. This is not the first time servicing the appliances with this company. It takes usually two visits ($129+tax each). First, the technician is trying to decide what is wrong with your devices and then orders parts, etc. Then comes again to fix. Here you have to pay for the part, visit and hourly rate. I am looking for a new service provider once the warranty is over.
I'm sorry to read about your frustration with our service. I would like to clarify a few things concerning your issues:
1. As stated in your invoice, we didn't charge you for the service/diagnostic call but for your annual furnace maintenance, cleaning and tune up for $129 + HST. In an attempt to keep your cost down and provide added value to you, we waved the diagnostic charge which is on its own, $129 + HST when something is wrong with the unit.
2. You have one of the best air cleaners in your house which unfortunately has an expensive filter that you paid for on this invoice. This is an original filter and not an after market version. The price is regularly $199, but is 15% off for Cozy's customers, which brings the price down to $169. A technician's visit is not necessary for filter changes and filters can be bought at various locations at your choice.
3. Our service technician came back again for additional diagnoses. Unfortunately, you were leaving the house and didn't have much time at that moment to stay so he did his quick observation at no extra charge to you.
4. Your review was made on the same day without any call or complaint to our service department or management team.
5. We do not charge hourly but by fixed rate to keep our customers' minds at ease concerning escalating costs due to long hours. When a service/diagnostic call is made, as mentioned above, yes the charge is $129 + HST, plus parts and labour as necessary(a fixed rate), but you do not pay the $129 with each visit concerning that repair.
6. Please, we value you as our customer. If we haven't straighten out a point that may still have you at unease, please call. We will graciously try to help you feel happy and satisfied with our service to you.
Brian Kar
President
We are first home buyers with no previous "home owning" experience had a challenging task to replace ALL windows and a patio door in our "new" old house. We came to this company because of our friends' reference and were very pleased to work with Andrey and his professional team. 14 windows and a patio door were replaced invisibly for us - the house was as clean at the moment when the installers left it as at the moment they entered in. I love the decor of the special glass for our bathroom windows and the hallway now has a beautifuly designed window as well. We followed Andrey's recommendations and got a very good price for the windows in the color we want! I would highly recommend this company and would come back to them again next year to replace doors.
