Somesh in Calgary

One of the best customer service experience we had! We were looking for AC purchase and installation, We had 3-4 companies give us quotes including Reliance Home Comfort. We're amazed with the friendliness and professionalism of the Reliance Home Comfort team, starting from Daniel from Sales to Kieth, Darryl, Farid and Darren from Installation. Daniel made sure we are comfortable during each step of the sales process, we went over multiple brands and options to finalize a Lennox. He got us a great deal, took care of some minor upgrades we needed to run a smart thermostat, and upgraded it to a Nest thermostat. In addition the maintenance included our 10 year old furnace as well. Darryl and Keith installed the AC for us, they educated us and kept us updated at every step. In addition to the install, the wired the thermostat and moved it to another location in the house. They inspected our existing equipment and found a leak in the water tank which had been troubling us for few days. Daniel ensured we had a working hot water tank the very next morning, Farid and Darren worked on the installation and again kept up with the great experience we had with Reliance. The best thing was that all of them gave us their honest opinion, that we didn't need a premium 17 SEER AC in Calgary or for a Tank-less vs Tank water heater discussion. We chose the products we liked, Daniel made the deal work for us and Installation team made sure we had everything the way we wanted, and educated us on equipment use and upkeep. Overall it was a very smooth and quick transaction. Our initial expectations were to have the best brand at the best price. Reliance added flexibility, customer friendliness and their expertise to ensure we had trust, confidence and long-term business with them!

We moved into our first house with practically no experience on maintenance and upkeep. We used "Just in Time" based on homestars reviews and the reason they installed the furnace in the house when it was built 10 years ago. The initial experience on phone was good as we got a 10% returning customer discount since I mentioned the furnace had a sticker from them. They explained clearly what's included and what is available at extra cost. Later on the day of cleaning I got Kyle to do the work. The crew was really professional, clean and courteous. They asked for my permission before accessing any part of the house and ensured cleanliness while doing their work. On learning i'm a novice, Kyle explained each and every work he was doing, told me essentials about furnace, air-conditioning and their maintenance. Even answered my additional questions about house maintenance and other equipment i have in the house. And they billed me as they had explained over the phone as precisely pointed out all the different charges in the bill. I might have saved some money using a groupon coupon or an online deal. But I have no complains as the experience was great. Overall, I would recommend Just in Time and Kyle.

We had just moved to Calgary and were looking to buy our first home. Our Realtor recommended Paul and we're glad we chose to use his services. He did two home inspections for us, based on his report we withdrew an offer and the second house he inspected for us is now our home. Paul is extremely knowledgeable, he explained every tiny bit of detail while inspecting the houses. Being a novice we had very basic questions such as Vinyl Vs Stucco, Walkout Vs Full Vs Unfinished basements etc. He not only explained but made sure we look, feel and understand the houses, structure, material and design with all necessary legal and permissible conditions. He explained use of all equipment, their usage n maintenance. He not only did the inspection but educated us on all the things in the house. After the inspection we had a great detailed report with pictures and neatly labelled areas of concerns and their possible resolution. Everyone who has seen the report commended the details and entirety of the report. The report explained every tiny bit of the house, even if a switch wasn't working it was there in the report! I'm really thankful to Paul for all his services, patience and education he gave to us and highly recommend Insight Home Inspections for all home buyers and sellers.

Moves can be amazing experience as well, I just learned it when i used Marvellous movers for my move from an apartment to my first home. Andre is a gentleman, he explained all the conditions and pricing upfront. The expectations were very clear and positive. On the day of the move Tristan and Tejh showed up on time and were very professional in dealing with us and all along the move. They went over all the conditions and explained all the aspects of the move. They didn't waste any time, they dissembled the furniture and started packing, each and every item with due care and diligence, wrapped them and managed the over sized items very well, without saying optimized the use of elevators to move all the items quickly. In the house they put each item as my wife wanted them to be even moved the bedroom furniture few times to position it perfectly. The move of fully loaded 2 Bedroom was done in 4.5 hours and the best thing Marvellous only charges flat 1 hour as travel time unlike others who would charge you all the time to and fro from their offices wherever they might be in the city. I would highly recommend Marvellous Movers, Andre, Tristan and Tejh to everyone looking to move!

We had a bad experience with Liberty, we chose them on the basis of reviews at home stars. We signed up on the basis of the plans we saw on their website, we got a really good price for thier best plan. However, later we found that there was a mismatch in what was listed and being supplied, there was not enough clarity on the plans and equipments they'll provide if a customer already had some hard-wired equipments already installed at their place. There were product compatibility issues with Smart Thermostat and some options which we were told will be available but later denied. Sales, Installation and Customer Service had different versions of plans and not sure about what's included and what's not. Bad experiences with Sales and Installation people led us to cancel the services. We had to do some effots to get the refund. Update: I really appreciate the efforts from Liberty Customer Service to resolve the issue, after our review on homestars. It makes me believe that our experience was an one odd incident with them, the customer service is really efficient and they do care. Even though they knew we're not going to continue with their services. We got our refund, an empathy call and few follow-ups and a personalized holiday card which really left a positive experience about the company. Thanks to Cortney!