Reviews

8/10

Paid for the upgraded driveway sealing. This package per their website and invoice, includes crack filling up to 20 linear ft before sealing. This is a 2 coat sealing, so per the invoice, per their website, 1st day cleaning (not done), crack filling (not done), taping the boundary (done), sealing (done). 2nd day cleaning (had to remind the individual that they did not clean the day before and hence has a lot of missed spaces where sealing was applied - led to them cleaning first this time), crack filling (not done), taping the boundary (done), sealing (done). At this point I noticed that they don't care about the weather, if it's going to rain or not they will get the job done to make sure money is collected. After a week I noticed the cracks and gave them a call, they were surprised that I was calling about a warranty claim (this upgraded package comes with 2 year Warrenty on their website and invoice). I asked them about the cracks being missed, they asked for picture proof (100% valid ask), I sent them the pictures, 2 weeks no response, so I called them back and they said "yea I guess the person missed doing the crack filling, we will schedule something soon" 2 weeks no response, so I called again, and they said yes it's tomorrow and after 2 hours I received an appointment confirmation email. Person came did the filler, and 1 hour later the rain washed away the filler. It was forecasted to rain the whole day and next. This is long story, but what I realized that sealing is a side hustle they do vs their main work. They have a lot of positive reviews, but most seem to be for big jobs. I don't know I was expecting a bit more professionalism seeing such high reviews. I am not going to name the manager nor the person who did the work, but I can and I can upload the video and the invoice of the work. Just hope they do better Update: the manager spoke to me and have put his best foot forward in rectifying the experience. It is very much appreciated and shows that there is a level of care and effort to right the wrongs. I am changing my review to account for this effort to make things right. Also surprised as very few companies would do this. Thank you

Approximate cost of services:
$630.00
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Company Response

Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issues you experienced with the driveway sealing and the delays in addressing the missed crack filling. It’s clear we didn’t meet the high standards we strive for, and we truly appreciate your patience throughout the process.

We are glad that our manager was able to connect with you and take steps to rectify the situation. Your updated feedback means a lot to us, and we’re committed to learning from this experience to ensure better communication and professionalism moving forward. Thank you for giving us the opportunity to make things right and for your understanding.

If you have any further concerns or need additional assistance, please don’t hesitate to reach out. We value your business and hope to continue improving our services.

9/10

The service was great. Was on site on time, clean up done after upgrade, everything done by the book as you would expect. Not as friendly as i thought seeing the reviews, but i can understand that i am paying for the job to be done not paying them to be friendly. This is not to say that they weren't very courteous and polite. Would definitely call them again for jobs. Thanks

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your review and we are sorry if your experience wasn't as friendly as you had hoped. We pride ourselves on leaving a good impression. Your feedback is important to us.

6/10

They have okay prices not great is any sense. Their service was good up till the delivery personal came to deliver. They were extremely rude, and first just did not want to even try to put the sectional in the house as the door might be tight, finally they tried and it went through easily, but the attitude did not change at all. Not going to get anything from badboy that might need to be delivered ever again

Approximate cost of services:
$1,350.00
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Company Response

Thank you for being a customer of Lastman's Bad Boy. We'd like to understand where we dropped the ball so we can fix it. If you could email us your bill # and contact info, we'll speak with the Driver who did you delivery. We apologize if we offended you in any way. Thank you for your consideration.