Konrad in London

I had purchased a set of three kitchen aid appliances totalling $5,500 hundred dollars for the fridge, dishwasher and range from Geomans in London Ontario. The total Inlcuded taxes and all warranties for up to 5 years. Upon arrival the brand new fridge didn't work and the range had issues with a knob which I reached out to the store to come out to service. Since it was Saturday and the service department didn't work on weekends I needed to wait for Monday for someone make the appropriate appointments. On Monday the service department had scheduled a swap the fridge for a loaner as mine isint in stock for a couple of weeks. The service guy came out Tuesday for the range and told me the face was dented and that he needed to order a new but since this is brand new I should probably get it swapped for another one. The service department has initiated the swap but haven't heard from the manufacturer if it will be allowed. In the mean time I have reached out to Geomans every single day for a week. Their response is that a manager isint available to speak to me for the next three days. I reached out to head office by email and they keep deflecting my inquires to a service department. At this point I have a loaner fridge in my kitchen, a broken range and a dishwasher that hasn't been hooked up yet. I'm praying that it isint defective. Whenever I reach out to the email provided to the other reviews they deflect the inquiry to a third party service company. I have asked three times to speak to a manager and the response is always one isint available. Update time: Ok, Goemans came through on the delivery new set of appliances. Happy to say this so far everything is working and have had the manager follow up about all the issues.