Kitchen Appliances - Stay away from geomans
I had purchased a set of three kitchen aid appliances totalling $5,500 hundred dollars for the fridge, dishwasher and range from Geomans in London Ontario. The total Inlcuded taxes and all warranties for up to 5 years. Upon arrival the brand new fridge didn't work and the range had issues with a knob which I reached out to the store to come out to service. Since it was Saturday and the service department didn't work on weekends I needed to wait for Monday for someone make the appropriate appointments. On Monday the service department had scheduled a swap the fridge for a loaner as mine isint in stock for a couple of weeks. The service guy came out Tuesday for the range and told me the face was dented and that he needed to order a new but since this is brand new I should probably get it swapped for another one. The service department has initiated the swap but haven't heard from the manufacturer if it will be allowed. In the mean time I have reached out to Geomans every single day for a week. Their response is that a manager isint available to speak to me for the next three days. I reached out to head office by email and they keep deflecting my inquires to a service department.
At this point I have a loaner fridge in my kitchen, a broken range and a dishwasher that hasn't been hooked up yet. I'm praying that it isint defective. Whenever I reach out to the email provided to the other reviews they deflect the inquiry to a third party service company. I have asked three times to speak to a manager and the response is always one isint available.
Update time: Ok, Goemans came through on the delivery new set of appliances. Happy to say this so far everything is working and have had the manager follow up about all the issues.
- Approximate cost of services:
- $8,500.00
- Company Response
Hi Konrad. We apologize for the inconvenience. We understand that you've spoken with our store manager as well as our customer service manager and they were able to authorize an exchange for both the fridge and range, and the new ones are to be delivered Saturday. We also understand that your dishwasher is to be installed today. We will follow up with you after everything has taken place to make sure everything went smoothly and that you are completely satisfied. Thank you.