Excellent from start to finish. Easy booking online. Arrived at booked time and courtesy call when 15 mins out. Mario and Kostas handled this very large fridge with care and professionalism. Would highly recommend Just Junk Hamilton!
Just signed up for the heating/cooling protection plan. Scheduled a maintenance visit for today from 12-4. Called at 2:30 pm to confirm, and was told a technician would be calling prior to arriving. Called again at 3:30 and was assured that someone was on route, and I would be called shortly. Did not get a call. Called at 4:00 pm, was put on hold, and was then abruptly told no one will be coming! Told that there were too many emergency calls. After much heated discussion, I asked to speak to a supervisor. Then told I would be contacted in 24-48 hrs. Said this is not acceptable, and finally after a 20 minute wait, spoke to the supervisor of the escalation department, Chantelle. She could not explain why this entire situation occurred. Offers me a $50 credit. Then to make matters worse, she tells me that I would not get my appointment until July 13! Better yet, she said that this is all she could do, and that I could not speak to her superior as no one was available! She suggested I send an email. This is by far the worst customer service I have ever experienced. I cannot believe that such a business practice exists! STAY AWAY FROM THIS COMPANY!
Hi there- I am sorry that you had this experience and would like to look into this for you. Please email me at support@enercare.ca with your address and phone number so I can access your case. Thank you ~ Kira
