I had a verbal contract for over 3years for Total Home Protection Plan, Heating and cooling Maintenance plan and when we sold our house and I called to let the company know that I am moving they advised me that my contract is not over with them and they cant cancel it for me. I spoke to the customer service representative for over 40 min and we came to understanding that the plan will be put on hold and I can reinstate it as soon as we move int our new home that is not completed yet. I was told by the rep that I will not be charged at this time and since our conversation is being recorded I repeat myself 3 times to make sure I understood correctly! To my surprise, when I received mt bill, I had a charge of $512.03 billed in full for the remained of the contract all at once!!!! I was very upset and called Enercare to see if it was a mistake. i was told that it is my right to request the recording of my previous conversation and i requested to escalate the request to supervisor. I was informed that it will took a few days to pull the recording and that some one will contact me. I made it clear that I want the recording because it will prove that I was promised not to be charged. Since that conversation, I spoke to 3 more employees of Enercare, all of then advising me of the same thing. Today I finally got a call from the supervisor Michelle(employee # 186302) who told me that I was given the wrong information all along, and the RECORDING WILL NOT BE PULLED AND LISTEN TO!!!! and that I should just pay the bill! I asked to speak to her supervisor and she informed me that there is no one else to talk to and she will be making the final decision in my case. I felt bullied and misled! How can 4 employees of Enercare all be giving me wrong information and I have no no one to help me solve my problem! After paying my bill for over 3 years this is how I was treated! I guess loyalty and customer service means nothing for Enercare! I hope this will help other consumers and I will still be pursuing this further!
