Ayesha in Ajax

Update: He called back and refunded a good chunk of the money, and was honest about it. I have increased my rating and do commend his professionalism in this case. Sometimes not all appliances can be fixed and not all fixes work. So I had written a review initially since Sam was literally hovering over me as I wrote the review. We had called him since our microwave died, and he was prompt in replying and all - and said it would be $80 for diagnostic, and then if there was any repair, he would include it into the labour fee ($190 was the initial quote). He then came, spent maybe 10 minutes and said that he has to replace the fuse and that the cost is $220. We questioned the price increase, but he said that’s how much it’s going to be. We agreed since we didn’t have another option at this point. He spent 5 more minutes and the microwave worked. However, within 2 hours of him leaving, the microwave died again. We asked him to refund us some money since he said he will order another part which could take a week or more .. and that it would cost more. At this rate, a brand new microwave with a 4 year warranty was the cheaper option! Be wary of the charges and maybe get into writing beforehand. He’s not a bad professional, but I feel he is overcharging for the value of the service provided.

As soon as the water heater in our home broke down, I called Reliance and they dispatched Chad McDaid around the evening time. Chad was really friendly and got the job done in 20 mins. We were highly impressed with his communication skills. Thank you for helping us Chad!