New HO

UPDATE: After discussing the issue and our displeasure with the Gitano team (see initial review below) it is clear that a simple misunderstanding was at play. We were very satisfied with their responses to our concerns. They promptly and thoroughly addressed every one of our complaints and generously offered to remedy any and all issues we had. At the end of the day I would not hesitate to recommend Gitano to anyone. --- INITIAL REVIEW: We had agreed to hire Gitano last week to replace our roof, where we had explicit and specific instructions about not scheduling the job until AFTER Aug 23rd. Prior to replacing the roof, we were planning for a mold specialist to inspect the attic (we previously had a leak) to see if there was more damage requiring more layers of the roof to be removed. First surprise: Even though we did not have a scheduled date, Gitano's suppliers immediately dumped shingles on our front lawn, and some other supplies on our front path. We were heading out of town for several days, so I moved the cardboard cartons into our mudroom so they wouldn't get soaked if it rained while we were gone. Second surprise: Upon returning from our trip on Aug 19th, we find the shingles and materials gone, a section of front lawn pulled up, and our backyard furniture moved (table stacked on top of our coffee table, lawn chairs unstacked). Turns out that against our very specific instructions, Gitano's team came and replaced our roof! So not only did they trespass on our property while we were out of town and prior to our home inspection, we are now on the hook for $4000+ job that we did not authorize, and we are beholden to them if we are to rely on them for the 15-year warranty.

The service I received was really wonderful and professional - no complaints whatsoever about the two technicians who came. So on that front I would have liked to give a high rating for the service. HOWEVER, it seemed a bit excessive to send (and charge me the time for) two technicians, for what I had described on the phone as a slow draining/clogged kitchen sink issue. This really wasn't a two-person job. Only one technician was working at a time. I have also yet to receive a copy of my invoice, which I was told would be emailed to me automatically. A $400 bill for cleaning out a grease-clogged kitchen drain seems excessive.

Very quick response regarding my roof leak. Ben was punctual (in fact, early), explained what he found and the temporary repair that he did. I received the full assessment report a few days later - very comprehensive, including photos, and timeline for when future/further roof repairs and work should be done.

Dial One was the first to respond to my inquiries, and was very responsive to all my questions during my initial reasearch period. Our technician Tyler was punctual and courteous, explained in detail what he doing, and worked efficiently.