Used RYPM Toronto to find tenant for a brand new reno'd apt in a desirable neighbourhood. Slick upfront presentation promised stress free tenant placement within the month at a high price point. 3 months of unanswered communications and continuously decreasing rental $ ask proved to be the most stressful tenant placement I have ever experienced. Bounced around from one acct person to another, all of whom didn't seem to know the details of my unit. Noone responded to emails, phone calls just rang then disconnected. Not even able to leave voicemail. Resorted to calling an unrelated dept and had them interoffice transfer me to my acct person was the ONLY way they would pick up the phone. I didn't receive a final correct lease agreement to sign until the day before tenants moved in. I also did not receive the prospective tenant's credentials (id, pay stubs, etc) until AFTER they expected me to sign the lease! So with tenants expecting to move in the next morning I as a landlord had still NOT received 1. Lease to sign 2. Tenant credentials, references, paystubs, id. 3. NO RENTAL DEPOSIT. Days AFTER tenant moved in and I was still chasing RYPM for the etransfer of rent. I still have not received a final invoice because the money I did receive was LESS than promised. Not surprising because BEWARE OF THE UNDISCLOSED UPCHARGES!!! PS: my new tenants expressed similar frustrations in trying to book a viewing appt, total lack of information about the apt and ridiculous upcharges.
- Approximate cost of services:
- $3,000.00