Royal York Property Management

I cannot praise Royal York Property Management enough for their exceptional communication! From day one, their dedication to keeping me informed and updated has been truly impressive.

One of the standout features is their app and owner portal. Both are incredibly user-friendly and intuitive, making it easy to access all the information I need. Whether I'm at home or on the go, I can quickly check property details, financial statements, and maintenance updates with just a few taps.

But what truly sets Royal York Property Management apart is their 24/7 availability. Its rare to find a property management company that is genuinely available around the clock, but Royal York delivers on this promise. Whenever Ive had a question or needed assistance, Ive been able to call them anytime, day or night. Amazingly, they always answer the phone within 30 seconds! This level of responsiveness provides immense peace of mind, knowing that help is always just a quick call away.

Overall, the communication and accessibility offered by Royal York Property Management are unmatched. Their commitment to being there for their clients 24/7, combined with their fantastic app and owner portal, makes them a top choice for anyone in need of reliable property management. Highly recommend!

Their apartments are really clean and looked after. A clean space is crucial for me because i cannot afford to pay for expensive maintenance companies thank god they such affordable fees.

i started renting out my unit in toronto because i wanted to make profit out of it. i graduated with a business major and wanted to do something business-related so this was a start. i started finding tenants by myself in the beginning but i was also working 9 to 5 so the hours were cut short. i tried but no one fit the right criteria for my unit and so i went to rypm for help. they walked me through all their services and guided me through all of it. my house is now rented to the ideal tenants all with the help of rypm. I highly recommend them if you're in need of a good property management company. 

I really did not like renting out my house in Barrie to another tenant since i had a terrible experience with my last one. Ever since i contacted royal york pm I did not have to worry about anything since they took care of every detail. Truly professional in waht they do.

At the start, I had some worries, but they surprised me by being proactive in fixing any problems in my unit in Toronto. Even though there were a few issues with the apartment, they quickly sorted them out.

Plus, I found their transparency in billing and willingness to provide supporting documents to be commendable. Despite the initial hiccups, their professionalism and dedication ultimately turned my experience into a positive one. I appreciate their efforts in ensuring a satisfactory living experience.

The biggest headache ever! Dont ever rent out your property with them. There was an issue on my property that the builder had to fix (home is a new build and the fix was easily to be done by the warranty). This company decided to take matters into their own hands even after I told them that Im waiting for the builder to schedule a visitation. Instead, they decide to visit my property and tell the tenant that they couldnt fix this issue but the builder will be able to cover it under the warranty. They charged me for this visit where they told me exactly what I told them several weeks prior! This was only one incident. I asked them to call me about this matter and almost 3 weeks later Im still waiting for my call. They havent payed me my rent for the month of November! No accountability but they love to take your money. Extremely disappointed in this establishment that they call a company.

I highly recommend Royal York Property Management for their outstanding rental management services. Their professionalism, efficient tenant screening, proactive maintenance, and excellent communication make them a standout in the industry. Their financial management is transparent and user-friendly. Thanks to Royal York, my rental property is in great hands, ensuring peace of mind and a hassle-free experience. They truly exceed expectations!

Used RYPM Toronto to find tenant for a brand new reno'd apt in a desirable neighbourhood. Slick upfront presentation promised stress free tenant placement within the month at a high price point. 3 months of unanswered communications and continuously decreasing rental $ ask proved to be the most stressful tenant placement I have ever experienced. Bounced around from one acct person to another, all of whom didn't seem to know the details of my unit. Noone responded to emails, phone calls just rang then disconnected. Not even able to leave voicemail. Resorted to calling an unrelated dept and had them interoffice transfer me to my acct person was the ONLY way they would pick up the phone. I didn't receive a final correct lease agreement to sign until the day before tenants moved in. I also did not receive the prospective tenant's credentials (id, pay stubs, etc) until AFTER they expected me to sign the lease! So with tenants expecting to move in the next morning I as a landlord had still NOT received 1. Lease to sign 2. Tenant credentials, references, paystubs, id. 3. NO RENTAL DEPOSIT. Days AFTER tenant moved in and I was still chasing RYPM for the etransfer of rent. I still have not received a final invoice because the money I did receive was LESS than promised. Not surprising because BEWARE OF THE UNDISCLOSED UPCHARGES!!! PS: my new tenants expressed similar frustrations in trying to book a viewing appt, total lack of information about the apt and ridiculous upcharges.

They don't have any moral values and will trick you on every opportunity. They are proactive during initial stage then after no one pickup phone and responded during the issue.
They provided a tenant with a son but every day there are more people came and lived in the apartment. Tenant destroy walls and some other spaces. No technicians visited in the apartment but they sent a bill after around 9-10months without sufficient supporting documents.

The technician was not only proficient in his work but also very courteous and respectful of my space. He ensured everything was working perfectly and left the area spotlessly clean. This level of professionalism and care is something I havent experienced with other property management firms.