Katherine Hul in Etobicoke

A couple of recent rainstorms caused water to collect in the bathroom and it seemed to be coming in from the exhaust fan. I called Harris (and got hold of him right away) to come and take a look at the fan vent on the roof to see if there was a broken seal or if animals had opened something up trying to get in. He showed up at the time we discussed meeting and even patiently waited for me when I was a few minutes late returning from an appointment. He was friendly, funny and knowledgable. He took photos to show me what he was seeing, which was a good looking roof but no caulking around the fan vent or stack. He explained what he would do and what materials he would use and got to work. He took pictures again of what he had done and I'm happy to say that my bathroom was nice and dry after yesterday's rainstorm. I should also add that I called a couple of companies to come and take a look and still haven't heard back from some of them. Thanks Harris!

I highly suggest you do not hire Cozy Comfort to install anything for you unless they match the labour warranty to the parts warranty. And even then shop around. I hired Cozy Comfort to install a ductless A/C unit manufactured by Mitsubishi back in June '11. Just this past June it would not turn on (3 years later and with really only 4-6 months total of actually using the unit). Cozy Comfort came to diagnose the problem, which took an unbelievably long time (the Tech blamed being on hold with Mitsubishi for so long). I was told the control board must be replaced. The part is still covered under warranty but they charged me a total of $316.40 to replace it in addition to the $145.77 charged for the initial diagnosis. I was disappointed by these charges considering I already spent $4,000 to have the unit installed. Now they wanted another $400 for a repair on a unit that they highly recommended? I spoke with Javier - no idea what his role at the company is - and asked him not to charge me as clearly the unit was defective and it was now costing much more than I expected to pay. He had no sympathy, said they never have problems with those units and just complained about who would pay the Tech to do that work. Not my problem. I think a company like Cozy Comfort should stand by the products they sell (especially if it’s rare for them to have problems like this) and make it right when it goes wrong. I asked that the initial diagnosis fee be refunded and I would be happy to pay the fee to replace the control board (even though I felt that I shouldn't) and this was not an agreeable compromise for him at all. Cozy Comfort have lost my business. Especially since they serviced my boiled prior to last winter, told me I needed a part replaced and never came to do so or call to follow up - despite my calls to them. Actually, I think you should take your business elsewhere. You can see for yourself as they have many poor reviews below and lots of excuses.

We first met Troy late last year when he came to sort out the squirrels living in the roof over our porch. He took the time during our initial call to explain their techniques and answer the million questions we had. He scheduled a visit to our home within no time - no waiting days for a visit. He set up a one-way door and came back quickly to remove the door once the squirrels were gone. He did a good job of patching up the hole so no more animals could get in. NOW we have a problem with mice. Once again Troy was back to help us. He explained all about how the mice get in and what he would use to bait and how it works. He further explained how to monitor the bait ourselves but was very keen to be called back should we feel we needed his help. Upon leaving he noticed we had a loose piece of siding and climbed up his ladder to secure it for us before it fell on someone or allowed more wildlife in our home. Thank you Troy for you knowledge and for being so friendly.