I highly suggest you do not hire Cozy Comfort to install anything for you unless they match the labour warranty to the parts warranty. And even then shop around.
I hired Cozy Comfort to install a ductless A/C unit manufactured by Mitsubishi back in June '11. Just this past June it would not turn on (3 years later and with really only 4-6 months total of actually using the unit). Cozy Comfort came to diagnose the problem, which took an unbelievably long time (the Tech blamed being on hold with Mitsubishi for so long). I was told the control board must be replaced. The part is still covered under warranty but they charged me a total of $316.40 to replace it in addition to the $145.77 charged for the initial diagnosis. I was disappointed by these charges considering I already spent $4,000 to have the unit installed. Now they wanted another $400 for a repair on a unit that they highly recommended? I spoke with Javier - no idea what his role at the company is - and asked him not to charge me as clearly the unit was defective and it was now costing much more than I expected to pay. He had no sympathy, said they never have problems with those units and just complained about who would pay the Tech to do that work. Not my problem. I think a company like Cozy Comfort should stand by the products they sell (especially if it’s rare for them to have problems like this) and make it right when it goes wrong. I asked that the initial diagnosis fee be refunded and I would be happy to pay the fee to replace the control board (even though I felt that I shouldn't) and this was not an agreeable compromise for him at all.
Cozy Comfort have lost my business. Especially since they serviced my boiled prior to last winter, told me I needed a part replaced and never came to do so or call to follow up - despite my calls to them.
Actually, I think you should take your business elsewhere. You can see for yourself as they have many poor reviews below and lots of excuses.
- Approximate cost of services:
- $462.17
- Company Response
We thank all our customers for their reviews, good or bad, they make us more determined to evaluate ourselves and find better means to serve our clients.
However, at times there are situations that may be hard for customer to understand and see it from the service providers perspectives (not excuses).
It is a common fact and practice that Air Conditioning units and Furnaces should be maintained and serviced on an annual basis, this would both prolong the service life of the unit and provide indications of some foreseeable problems.
However, since installation on 07/June/2011, we were never called for the ductless unit under review to be serviced or maintained, so a service call for diagnostic purposes, which is a common practice carried out by every company, would make sense.Different manufacturers have different procedures for their warranty replacement parts, such as contacting tech support and obtaining case # or diagnostics approval. In doing so it was determined that unit's main board needs to be changed, of course, the board would be under warranty but labour $250.00, pick up and delivery from Mississauga $30.00 + HST was charged.
As has been stated on the invoice, after replacing the board,technician also carried out a complete tune up of the unit at no extra cost, which was not mentioned in the review. The charge for this tune up is $140.00 + HST.
Nevertheless, Javier who was the service manager at the time and he is no longer with Cozy Comfort any more, may not have taken the time to fully explain the situation to customer. Above mentioned points should have been explained to customer, plus the fact that due to recent power failures and surges in Toronto, electronically sensitive parts are more prone to damage/failure.We sincerely hope that above explanation may cause a change of heart as we consider our customers and clients as a family. As a local HVAC service provider/contractor we also have to follow manufacturers and suppliers certain procedures and protocols yet we strive to provide best services to the best of our ability to all our customers.