We needed a new furnace and AC. We got a few quotes and Aire One was the cheapest so we went with it. Let me tell you all the things that went wrong: 1) Energy audit: they told us they would arrange for an energy audit to be done on the day of installation (pre and post on the same day). THEY DID NOT. I had to phone them multiple times and the energy audit was done AFTER the installation, after multiple phone calls, thereby delaying our rebates. 2) Registration of products for warranty: the products had to be registered within 90 days of installation for us to have the warranty. They told us they do product registration... we waited and waited for confirmation, phoned them multiple times to see if they had registered it. Finally it was getting close enough to the 90 days that I went ahead and registered the products myself. They tell their customers they will do it but they don't do half the things they say they are going to do. I feel bad thinking about the other customers who rely on them for product registration and then have their warranties voided because the products weren't registered. 3) I saved the worst for last. We chose this company because they were slightly cheaper than the others. BIG MISTAKE. We were supposed to get a $900 rebate from Carrier for our old furnace that we changed out. Aire One was supposed to do the paperwork for this and THEY DIDN'T. We have been waiting well over 6 months and calling them each time. They told us the energy auditor was supposed to do that - which makes no sense since the energy auditor helped us with provincial rebates and has nothing to do with the Carrier rebate. The energy auditor they work with did not pick up their phone despite multiple messages and their website is non functional. Finally I called Carrier myself and they told me it is to be done by the distributer (Aire One). I called them and told them this, they said they would get back to me and of course nobody did. Now we are in a loss of $900 because of their lack of organization. DO NOT PICK THIS COMPANY - IT WILL COST YOU MORE IN THE END.
- Approximate cost of services:
- $10,000.00