Kathy McKinnon in Edmonton

We moved into a home that came with a dishwasher. We then received a recall notice for a certain dishwasher part that needed to be replaced. Sherwood Appliance was selected by the manufacturer to do the replacement. They came out, did the replacement, and we thought all was well. Unfortunately, it took us several weeks to realize a small leak from the dishwasher. There was now water damage to the hardwood floor under the dishwasher as well as the side panel. We called Sherwood Appliance and the lady answering the phone was quite rude and said it could NOT have been their repair person that caused the leak but she'd send someone out to take a look anyway. A different technician came out and he said that the dishwasher was put back in place NOT level and that is what caused the leak on one side. There was no charge for him to fix it but they did NOT pay for the water damage to the floor or side panel. I would NEVER call this company again.

Our washing machine (approx 5 years old) suddenly would not drain or spin. We had used Sherwood Appliance in the past but we were not happy with their service. I searched online and phoned City Appliance on homestars. We called them in the afternoon and two hours later the repair guy was at our home and fixed the washing machine in no time. When we called we gave the make and model number and they seemed to know what the problem was already. The repair guy told us it is a father and son business. We were so impressed by the same day service and quick repair. We live in Sherwood Park but have not been able to find a repair service we are happy with in the Park so we will be calling City Appliance whenever we have a service issue.