Updated Matt called to discuss my issues and I can say he was patient, explained what was going on and what happened (how the lack of communication happened; they will fix for next year) and how could they make it right. He was very professional and I signed back up. They do a great job and I hate mowing the lawn. ____ ...they raised cost for the season with no communication by $400. I have been a happy customer until yesterday. I had no communication when they were going to start the season (January I received an email stating I had be re-enrolled for the coming season) until they showed up last week. No worries, the season was beginning. Then they showed up this week. I am on bi-weekly service, not weekly. They apologized, cut my lawn and then I got an email from Sarge that they changed their services to a hybrid weekly for Apr til mid Jun because of growth. I emailed back and advise I did not want this, I signed up specifically for bi-weekly service and that I could not afford an additional $400 for the service. I got an email response that said they are only doing it for Apr to Jun and they hope it is in my budget. I had to cancel as it is not and that is there prerogative, however communication is key. Short - good service, however watch what they are charging you and be ready for no communicated service changes that could cost you. $82.48 a week vs. $82.48 bi weekly adds up quickly.
- Approximate cost of services:
- $82.48
- Company Response
Hi Trish,
It's been great to work with you and sorry to hear there was an issue. We will make sure we review the communication to continue to improve. I see there have not been any charges for anything this season. The new Hybrid biweekly schedule has an additional 2 mows to help during heavy spring growth. Please let us know if there is anything else we can do to help.
Kevin, Lawn Troopers Team.