Reviews

8/10

Couteous service technician arrived exactly on time & proceeded to work on our furnace & AC for just under an hour. He cleaned everything nicely & explained the current status of our equipment in a way we could understand. Overall the company is priced a bit higher than our previous supplier but so far the actual technical service has been exemplary.

Approximate cost of services:
$360.00
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Company Response

Hello Zhivago,
Thank you kindly for your review ! You will see that we are extremely consistent with being very diligent with our equipment tune-up, cleaning and safety inspection visits. This will ensure better efficiency, reliability and longevity of your system. While we are not the cheapest, we are not the most expensive. What you will get each and every time is good value ! That is what Button's Heating & Air Conditioning has been delivering since 1977.
The Button's Team

10/10

We only needed 1 window well cover, a small job that many companies would balk at, but George was responsive, he patiently answered all of our questions, he arrived when he said he would, he did a good job, his price was reasonable and he left the work area completely clean. It was great finding a company such as this and we would heartily recommend his services based on our experience.

Approximate cost of services:
$125.00
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Company Response

Thank you for the review...George

10/10

Our Zojirushi rice cooker needed repair & since Beaver Creek Electronics is an authorized repair centre, I took it there. Service was fast, completed as requested & the technician was extremely personable! It was a pleasure dealing with them & I'm sure I will do so again when needed!

Approximate cost of services:
$35.00
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6/10

I called Top Tech on a Monday & they came on Tuesday to check my dryer. They correctly assessed the problem but arrived on Wed with an incorrect part. Didn't hear from them on Thursday but I called them on Friday, after which they came & fixed the problem. They left packaging from the replacement part all over the floor & they scraped the paint off of the floor when moving the dryer. Given all of the above, their pricing was reasonable.

Approximate cost of services:
$200.00
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Company Response

Hi Zhivago Sorry to hear that. we try to make happy all our customer. It is our top priority. we will be more care full and will pay special attention situation like yours. We don't take old part with us unless owner request it. Thanks again for your busy time to write this review. Looking forward to hear from you in the future.

1/10

Although they measured for our new windows, Brock's measurements were short by almost 3" on each side & then they claimed the delivered windows were "as per the contract & measurements we provided". They left debris from the installation in our garden & they failed to caulk the top, unseen part of the moulding (on 5 windows) until reminded. We were definitely not impressed & will not use them again for other windows in the house.

Approximate cost of services:
$5,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 3 people found this review helpful.
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Company Response

Zhivago,

We would like the opportunity to look into this matter to correct anything outstanding. Due to lack of information pertaining to your file, i.e. first or last name, we cannot look into this without your assistance. The name Zhivago does not retrieve any information within our internal system, please at your earliest opportunity can you contact Steavi, our Reputation Manager as she would love nothing more than to resolve these concerns together with you. You may reach her at (905)791-2850 ext. 208.

Thank you

Update April 11th 2017: We have received no correspondence from this reviewer, unfortunately we have not been able to effectively resolve this for said reviewer or confirm this as true or false. We have no recollection of the story being relayed and no one within our internal system by the name of Zhivago, by either first or last.