K Kwok in

I engaged Metro Snow since 2009/10 winter, then called Appleseed (8 winters). For the first 6 years, when it was still Appleseed, the service was 10/10. I did not call the company even once to address service issues. I leave for work at 7am and return around 6.30pm. The snow was always cleared before I left for work and before I got home. On a few occasions, the drivers were late, but I expected that. But not once has the driveway been missed. When it became Metro Snow in 2016/17 winter, I noticed a slight deterioration in the service level. My drive way was not cleared before I left for work, and when I returned from home. I accepted that since it was cleared, just not as early. And my driveway was missed twice and I had shoveled it. Well, Appleseed provided such great service that it had raised my expectations. I still had not called once to complain. Then came 2017/18, Metro Snow was not only late to clear snow, it missed my drive way on several occasions, one of which was heavy snow over the weekend. And on most occasions, I just shoveled the driveway since I needed to go out. And on the weekend of the snow storm, It was at least 30cm and the city came by at least twice as the snowbank at the end of the driveway was almost 2 feet deep. I emailed and called Metro Snow a few times for them to come remove the snow, waited for 24 hours to no avail and we eventually had to dig ourselves out of our driveway. We also noticed that several of the our neighbours' drive way were also missed, and they had to shovel themselves. Although Metro Snow and Appleseed belonged to the same owner, Metro Snow did not live up to the high quality service standards set by Appleseed. It is sad that the good reputation established by Appleseed diminished just in a span of 2 winters. I'm going to try another snow removal company this year to find out if Metro Snow service quality is the exception or the norm.

I've been with Appleseed since winter of 2009 (7 years) and they changed their name to Metro Snow last year. This is the only snow blowing company that I had dealt with since day 1 of owning a home with a drive way. Their service has always been very good. I leave for work every morning between 6.30 and 7am, and my driveway has always been cleared before and I have no issues getting out of the drive way, except for once, when the service came to clear around 7.30am, as there was a continuous overnight storm. And another time when I got home, the city came by after the snow service and I had to shovel the compacted snow banks. I guess I could have called them to come remove the snow, oh well... Twice in 7 years, that is excellent service in my books. As for the quality of the clearing, there is often about 1cm of snow not cleared on certain spots of the driveway because of its unevenness and I am ok with that. At the beginning of the season, I occasionally shovel the edge of the driveway after the first pass to provide a guiding line so that the driver will pass the snowblower to that line and the driver always obliges. I also like that I receive email alerts to inform me of their clearing plan. The emails occasionally provide some "cool facts", but if I am in a hurry what I do is skim through and pick up the information I need and ignore the rest. In a nutshell, I'm happy and satisfied with Metro Snow's service thus far and will continue to sign up with their service. Keep up with the great job!!!