Pamela B.

After struggling with an asphalt roof that had cracked, curled and dropped pieces into the garden virtually since the day it was installed in eight years ago I sought quotes on re-roofing. The building is very high, three and a half stories, the mansard roof is very steep, and access is very limited as it is multi-residential and surrounded on two sides by tenant access to parking, so all the quotes were high and the biggest part is labor. I started looking at permanent roofing: the quotes were double to three times asphalt but the expected life of the roof is also far longer at 50 years versus 12. By far the best quote came from Ontario Shake 'N Tile. On line reviews were good, I contacted the manufacturer of Kasselwood Metal Roofing systems to review their ability to stand behind the life-time warranty (the manufacturer not the installer provides the warranty) and found them very well established, reviewed, financially viable and professional: they also recommended Ontario Shake 'N Tile as an installer. So I selected Ontario Shake 'N Tile. As soon as the weather improved in spring I was contacted about the delivery of the material. The local rep checked to make sure everything was here. The next day a large and friendly crew arrived bright and early as scheduled: they worked fast and well, were polite and friendly, ensured access for all the residents, cleaned the site every day and finished the work so fast the neighbours commented on it. I arranged for an inspection on the day the roof was completed, minor defects were repaired immediately and cheerfully, and the roof looks fabulous. My realtor tells me it has increased the value of the building. I received the warranty in the mail within days. I am very happy with the work and if it wears as well as it should over time I would give them the full five stars. Excellent service, gorgeous product, great warranty.