In June 2023 we bought a Trane 2 ½ tonne air conditioner. The subcontractor who did the installation did and excellent job and deserves 5 stars. However, we were to receive a Trane Weather Guard Top to protect the AC that sits near a big cedar edge and trees. We contacted them a few times (it is hard to get in touch with their sale service) to inquire when we will receive the Trane Weather Guard Top. The replies we got went from; its on its way, to the unit is on back order, to it was mailed to you (but we never received it). Finally, five months later mid November, a technician showed up at our house but delivered an AC cover (that we already had) and not the Trane Weather Guard Top as we agreed in late June. Trane Air Conditioner supply parts are hard to get and after sale service is also hard to get from Ottawa Reliance Home Comfort.
- Approximate cost of services:
- $6,800.00
- Company Response
I’m sorry to hear about your disappointment Jean. Please email me with your account details at gwillson@reliancecomfort.com and I will be happy to help and follow up on your experience. - Gemma