Reliance Holmes Heating And Cooling Ottawa

Heating & Air Conditioning
Ottawa ON K2C 3P1
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HomeStars
Heating & Air Conditioning
Reliance Holmes Heating And Cooling Ottawa
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78%

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Reviews by rating (past 12 months)

Reviews for Reliance Holmes Heating And Cooling Ottawa

Average customer rating:
9.1 10 (790 reviews)

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Private User
Private User
Private User reviews Alfred, ON
10/10

Water Heater

Saleem did a very good job very professional.im a new customer with reliance he sign me the contract,installed the new tank by himself at the same time and did a exellent job.could not ask for better service.

Approximate cost of services:
$10.00
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Company Response

Thank you for taking the time to share your positive experience with us! We're grateful for your kind words and glad to hear that our service met your expectations.- Gemma

Private User
Private User
Private User reviews Nepean, ON
9/10

STACK REBUILD AND FAUCET REPLACEMENT

REPAIRED DRAIN AND REPLACED 4 FAWCETS.
AGENT WAS PROFESSIONAL AND FRIENDLY, COOPERATIVE AND ACCOMMMODATING. AGENT NAME IS MACKENZIE.

Approximate cost of services:
$508.00
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Company Response

Thank you for choosing Reliance Home Comfort for your plumbing needs. We appreciate your support. - Gemma

Kevin Lockett
Kevin Lockett
1 review Ottawa, ON
10/10

Technician was nice and helpful. Saleem was his name.

Came to fix water tank, going to replace it. He was on time and very nice. Helpful.

Approximate cost of services:
$1.00
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Company Response

Thank you for choosing Reliance for your water heater Kevin! We really appreciate you taking the time to share your experience with us.- Gemma

MonthlyRipOff
MonthlyRipOff
1 review , ON
0/10

Refuse to repair. Don't do monthly plans

Protection plan is a joke. All good until the repair is over $100 then they will find reasons why they won't repair it. Save your money for a reputable company .

Approximate cost of services:
$20.00
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Company Response

Hello, Thank you for your feedback. We apologize for the inconvenience or miscommunication. Please feel free to reach out to me directly if you require any further assistance. - Cody cmercer@reliancecomfort.com

Private User
Private User
Private User reviews Ottawa, ON
0/10

For the love of God, please consider alternatives to this company

November 2023 - The furnace stops working. Technician brilliantly applies a workaround until a new part arrives. Which is expected within 14 days ergo November 15 2024.
April 2024 - Still no part.
Call into Reliance - this is not the first time I have been "awaiting a part"...it's actually an ongoing cycle with Reliance. I let it go six months just to see how long it would take them to follow up.
Reliance advises they do not know where the part is but they can send out a technician to start the cycle over again.
If one has endless hours to spend on the phone, hunting down parts, waiting for service then please do proceed and choose this company.
If one wishes to have an HVAC company that is reliable, prompt, takes accountability for their actions and performance please consider seeking out another option.

Approximate cost of services:
$1.00
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Company Response

Hello, thank you for your feedback. We apologize for the inconvenience or miscommunication. Please feel free to reach out to me directly if you require any further assistance. - Cody cmercer@reliancecomfort.com

pdavis2024
pdavis2024
1 review , ON
2/10

Good service, sleazy sales people

Was sold smart home system with water softener, was told no contract with smart home system, called to cancel smart home system because we sold our home and had to pay $1,200 to buy out the equipment.

Read fine print, do not believe a word the sales person tells you.

Approximate cost of services:
$1,200.00
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Company Response

Hello, Thank you for your feedback. We apologize for the inconvenience or miscommunication. Please feel free to reach out to me directly if you require any further assistance. - Cody cmercer@reliancecomfort.com

Private User
Private User
1 review Ottawa, ON
0/10

WARNING WARNING - Get Carbon Monoxide report before accepting Red-Tag

Reliance Red-Tagged my furnace but refused to show me the actual measurement of Carbon Monoxide in the outside exhaust. This is a tactic they use to force an unnecessary purchase of a new furnace.

When they red-tag or tell you that there is carbon monoxide, ALWAYS demand to see the actual measurement. There is a printed report from the detection device. Regulations require that they provide that to you.

I called Reliance because the furnace sounded loud. The Technician red-tagged the furnace which means it has to be disconnected from gas supply and cannot be turned on. He said the Carbon Monoxide levels in the exhaust going outside were too high (his red-tag form just said "CO level High). But he refused to show me the measurement or any report showing what the Carbon Monoxide levels in the exhaust.

I learned after the fact that technicians are required in the regulations to provide a report.
I'm going to file a complaint with the Technical Standards and Safety Authority

Approximate cost of services:
$7,000.00
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Company Response

I’m sorry to hear about your disappointment. Please email me with your account details at gwillson@reliancecomfort.com and I will be happy to follow up on your experience. - Gemma

Private User
Private User
Private User reviews Nepean, ON
10/10

Pipes fixing

I called the company and they send a technician.
Nice and expert technician
He fix my problem in short time, I like his service

Approximate cost of services:
$0.00
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Company Response

Hello, thank you for choosing Reliance Home Comfort and thank you for your support! - Karen

Private User
Private User
Private User reviews Ottawa, ON
0/10

plumbing plan no service

worst customer service for something i pay monthly to ensure i get service. Have toilet issues and unable to use and Reliance is not able to come fix or even look at for over a month and a half. Wonder how long they would last if they didn't have a working toilet. Very disappointed and now will have to pay to have a plumber come to house.

Approximate cost of services:
$300.00
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Company Response

I’m sorry to hear about your disappointment. Please email me with your account details at gwillson@reliancecomfort.com and I will be happy to follow up on your experience. - Gemma

Jean in Ottawa
Jean in Ottawa
0 reviews Gloucester, ON
2/10

Poor after-sale service

In June 2023 we bought a Trane 2 ½ tonne air conditioner. The subcontractor who did the installation did and excellent job and deserves 5 stars. However, we were to receive a Trane Weather Guard Top to protect the AC that sits near a big cedar edge and trees. We contacted them a few times (it is hard to get in touch with their sale service) to inquire when we will receive the Trane Weather Guard Top. The replies we got went from; its on its way, to the unit is on back order, to it was mailed to you (but we never received it). Finally, five months later mid November, a technician showed up at our house but delivered an AC cover (that we already had) and not the Trane Weather Guard Top as we agreed in late June.
Trane Air Conditioner supply parts are hard to get and after sale service is also hard to get from Ottawa Reliance Home Comfort.

Approximate cost of services:
$6,800.00
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Company Response

I’m sorry to hear about your disappointment Jean. Please email me with your account details at gwillson@reliancecomfort.com and I will be happy to help and follow up on your experience. - Gemma

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Holmes Heating And Cooling Ottawa

At Reliance Holmes Heating & Air Conditioning, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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