Reliance Holmes Heating And Cooling Ottawa

Every month the customer service escalates the problem
16 months or more and the issue still unsolved every cal, of course, more than 45 minutes
Frustration for such inefficiency
You can not trust reliances word

A very profesional gentleman came to fix our furnace. Ryan is honest, he explained everything. Thank you so much ! We are very satisfied with Reliance.

When you rent from Reliance they put a lien on the whole hous. For a few thousand dollars they are holding hostage my entire house.

Had call from Rob saying they were on their way.when arriving they put down drop sheets on our floor much appreciated.they were very pleasant and explained every thing after a/c was install . Thank you Rob/Lewis.for great work.thank you to sales man.

What at first I thought was great service quickly became a nightmare experience.
This company offers a 100% money back guarantee and what they call a 10d cooling off period to return equipment.
From the day the heat pump was installed there was issues and now the furnace and heat pump are not heating or cooling my house. After almost 3 months trying to get hold of this company I am left with out getting emails and phone calls returned and they are trying to charge me $1500 money to take back their equipment that doesnt work. Do not fall for their guarantees. I now have a $13,000 heating and cooling system that doesnt work for my home and they are doing nothing about it except giving me the run around for 3 months!!!!!!!

Read this before you think of signing up with them: if could give them minus 5 stars I would. Electrician showed up and sat in his car for 25 minutes and fixed nothing. Told me his time was up when he came back in to the house and refused to check anything that was broken. Said there would be a charge if he had to check the same issue again. He first tried telling me it was a lightbulb issue and then told me I would need to have the fixtures replaced.

If this post can reach anyone- DO NOT sign up for electric protection plan. We had them come 3 times and all 3 times they told me it couldnt be fixed or they would charge me for it. The monthly fee is a huge waste of money. You are better off hiring an electrician and paying a one time fee.

Serge provided quick and professional service.
He also did another job for us while he was here that was a last minute request. Definitely recommend these guys.

Furnace repair

I had them diagnose my furnace on May 31, 2022. Their technician said the furnace fuse is blown and replace it. The furnace started working.

Then he said the condensation pump is dead and I can replace it for $320. This pump sits outside the furnace and just needs the simple hand connection of the condensation pipe and, of course, to be plugged. He said if I buy the pump, he will waive the diagnosis fee of $99+tax. I agreed and paid $320+tax=$361.60. After he left, I wondered how much the pump is elsewhere and was surprised to see is $85 at the big home improvement stores.

Effectively, they have charged me 3x the price of the pump. I am very upset and disappointed, and will never deal with this company anymore. I have my water boiler rented from them too that I will switch to another company.

Call reliance emergence office on Sat night my furnace was acting up they said they would have a tech at my house between 8.00_4.00 Mon tech arrived at my house 8.00 wore a mask and rubber boots over his work boots thank you. Andrew was the Teck found problem was thermostat replace explain T'stat to me very polite thank you

Their HVAC tech showed up, did a quick look, stated that he couldn't find any information on the model or serial number and that it would be impossible to find a replacement part for the old furnace. Then he contacted a sales rep who then showed up and gave me a absurdly high verbal quote to replace the furnace. This "service" cost me $100. So.... I check the furnace panel and found the model and serial number and then the motor part number myself (the ones their Tech couldn't find) and contacted another HVAC company in Ottawa who replaced the part not the entire furnace the very next day.