Victor in Ottawa

Our house was built in 2003 and was re-roofed by Worry Free Roofing on November 2016. Before re-roofing we had never had a leak. When the spring showers began in late March 2017, we had a very large poodle of water under the rug in the master bedroom and another one in the basement. We contacted Worry Free and the sales rep that sold us the service came when he said he would come (on Apr. 10 2017). It's now June 5th. 2017 and every major storm or long rainy days we have brings our "indoor bedroom pool" with them. Worry Free says that we are in their priority list and that they can't do anything when it is raining. We've had some weeks with no rain at all and they still haven't come. It might be that their priority list to fix things they broke is very long. I am not satisfied with their warranty response and I would not recommend them based on how they have responded so far. Update: The house leaked again after they had come to inspect the roof and did not find anything wrong. They even asked for a garden hose but the water wasn't enoughto cause a leak. On July 24th. there was another thunderstorm with wind warning and this time the house leaked again. Y reported this to Worry and they said they would send someone to check. August 17th. 2017 and still waiting for them to take action. NOT a good company from what I have seen.