issues with monitoring station and customer service
Very poor customer service. Monitoring station does not appear to follow customer profile instructions. Have been told twice that customer service would call me. Once in May 2017 and another one June 2017. No follow up.
- Approximate cost of services:
- $50.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
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- Company Response
Dear valued client, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to customer.support@adt.ca subject HOMESTARS and we will contact you. Thank you