ADT Mississauga

My updated service was installed on 04/26/22. It went haywire on 08/19/22. Service person didn't arrive as scheduled. No one can help .
Telus/ADT is crap!

have adt .. they called and said that the system failed their test to connect to their monitoring center ..I called and eventually got a tech guy to come .. he said the system is finished and I need an upgrade (been with them 20 years ) 6 calls on hold average of 1 hour per .. transferred to a different dept 3 times ... on hold again and then call is eventually dropped .. trying to cancel service ..so far 3 calls .. 2 dropped .. still charging me now for three months even though the service is not being provided .. I am going to have to close my bank account and get a new one i guess

We are away on vacation. Our system will not arm as the monitor has lost power. While away, the system spontaneously armed and then started sending us zone 2, crash and smash signals on our phone. We called Adt technical support to fix and they were not able to send anyone for 7 days. What is the point in having an alarm system that fails when you are away, sends break in signals (that your neighbor checks and are not anything) but the provider is so understaffed, they are unable to send anyone to fix for 7 days? ADT needs to increase their staffing.

Our home was robbed. The ADT system notified the police; however, the siren failed to go off after the keypad (which is separate from the main panel) was ripped from the wall. ADT put a temporary keypad in place and charged me $350! Can you believe it...their system FAILED and they charged me! I called customer service the day after to express my outrage; however, I was bounced around from person to person for days, nobody of which was willing or had the authority to credit me the amount, never mind take accountability for the fact the system FAILED! We felt robbed by ADT no different from the break-in. I will never use or recommend this company.

2 year+ customer still on a contract.

Problem started when I wanted to switch the phone number connected to the system from landline to cellular. No questions were asked when I changed the number, so I cancelled the home phone service after. One week later got a message saying the communication between my system and monitoring center failed, so I called in and was told I needed to install a GSM unit for $250, plus a new 36-month contract, plus increased monthly fee, or get a new system with more installation fee and increased monthly payment. I was not happy about that fact that no one explained to me all these would happen when I changed the number, and the 4 customer reps & supervisors & retentions I spoke with on the phone for nearly 2 hours didn't seem to be willing to help a customer, only tried to push me to pay the installation and get the new 3 year contract.

I didn't want to be locked for another 36 months, so I am now paying for a service that I am not actually getting until the contract ends, very upsetting and very wrong.

Wish I had checked the reviews here before I got the service, but I am going to cancel their service and switch to a more reputable company as soon as the contract ends.

Long time ADT client, over 10 years. Really not much to say, we paid the bill and forgot about it.

Problems started when we interacted with company. Sales reps are dishonest, in order to get commissions trying to ask us to cancel existing service so they can "sell" us a new system (as the new systems have way more features etc)

Contacted ADT asking if any sort of upgrade path and turned away.

Told ADT we wanted to cancel our services. They claim the first request was not made through the "proper channels"
So they send us a bill for time we were not even using service and had thought service was cancelled.
We called in, and got transferred to Loyalty. Loyalty told us alot of false information (eg "bundle" discount with Public Mobile since both owned by Telus) and after discussing issues with company we said we wanted to cancel our services.

ADT said NO

They basically are REFUSING our request to cancel service (no contract as this is very old system) unless we agree to future date the cancellation (pay them for additional time without the system)

Its so ridiculous. Requested call back from supervisor / manager and filed complaints with Ontario Consumer Protection (they cant refuse to cancel service and cant force you to pay for future billing)

Just got my new smart security system installed by ADT. I love it! Technician was warm, friendly, ready to answer all my questions. He was patient and very knowledgeable. He didn’t leave until I was completely comfortable with the equipment. Despite being late for his next appointment he really took care of me. Thanks Ping!

service is always down. cameras dont work. dont record. we have ONE door monitored and even then we stopped using the service and continue to pay this outrageous price. we signed a contract in 2016 and assumed that when three years was up we'd cancel. well I looked at the contract and the young fellow wrote down 2021 as an end date. so now I have to fight that. wonderful. stay away from. do not call them. shop around, I did browse around and found some others are half the price and dont always lock you in to a contract for longer than the 2 years. after 2 years, different companies offer and give discounts. If I could go back in time and change things I most certainly would.

I have been a loyal customer of ADT Canada for 9 years. I receive frequent calls from home alarm system companies who are offering me a camera with recording for an average of $25.99 per month (with the first 6 months free). I pay ADT Canada $38.76 per month and have been paying this for the last 9 years (started paying $25.00 approximately 9 years ago) and ADT kept increasing the rate every 1-2 years now $38.76 per month.
Yesterday I called ADT since I had the alarm go off a few days ago and the light on the console was on. I generally asked them about the camera. I was on the phone with them for 1 hour and 30 minutes of which time I was on hold for at least 30 minutes.
I must say the the service that ADT provides their loyal customers is poor and atrocious. I would never recommend ADT Canada home security services to anyone. Extremely poor service and I don't care attitude.

ADTs monitoring service overall was good but the monthly monitoring fees are kind of high and when you go to cancel, be prepared for a hassle. I have been with ADT for 11 years which was partly due to the fact that when I moved, I could not cancel without paying a very high fee. Then when I moved the service, ADT would create a new contract, extending and locking me into another term when I specifically advised I did not want to extend the contract. Also, I was told in our moves that we could not take equipment we had installed and move it to a new house. We were then told on 2 occasions that we could have taken the equipment with us to avoid additional charges so the last time we moved, we took the equipment with us and had it installed in the new house. We recently moved to another province of which the house we bought already had an existing monitoring service. I called to cancel and was told I had 5 months remaining in my contract of which I had to pay $75% of the remaining fee. Again, I was under the assumption that I was not in a long term contract as I specifically advised I did not want to extend the contract. The girl we spoke to in Cancellations named Larissa (who would not provide an ID # or other contact info),advised that we were in a contract and had a fee. I attempted to explain the situations we experienced over the past 11 years. Lets just say customer service was not her number one priority. As we were explaining our story in a calm manner, she kept interrupting trying to talk over us explaining that we could not have moved our system or paid for it outright as the regulations in Ontario don't allow us to move our equipment and new equipment needs to be installed each time we move. When we tried to explain we have paperwork to prove otherwise, she kept interrupting saying that is not possible. We asked her to look up our contracts and paperwork and she advised that she could not do that but had already previously explained that every time we moved a new contract must be created (but yet, she could not see these contracts) We asked to speak to a Supervisor and was told there was no supervisor or manager around. We advised her that we were disputing the cancellation charges and needed to speak to someone who can waive these fees. She advised that no one can and that we will receive a bill and then can call the number to dispute. Not sure why we couldn't have been transferred to that department and dispute it now. All in all, at least we now will be rid of ADT and not tied to them. Word of advice, stay clear of ADT.