Sue S in St. Albert

I think many companies can provide decent service when everything goes smoothly. The real test is when all doesn't turn out exactly as planned - that's what separates a good business from an exceptional business. And I consider Budget Blinds exceptional. I got several quotes for blinds for our whole house. I was looking for good quality at a reasonable cost, and a company that would stand behind it's product and installation. Jesse discussed our options and answered our numerous questions, and was personable and knowledgeable. The quote was far below any of the other estimates we received, and their all-encompassing warranty was far superior to the other companies. We placed our order. Due to a change implemented recently with their manufacturer, the original request we had for an unusually shaped window could not be accommodated. The standard alternate options weren't meeting our needs, so Jesse went out of his way to come up with a solution for us. It was more expensive that our original order, but they offered to do it for the quoted price. Because there would be a delay, they were also very flexible in scheduling the install as a whole, based on our preferences. When the blinds came, there was an issue with one of them due to a manufacturing defect, as well as a slight problem with how one hung over our patio doors. Lee the installer documented the issues, took pictures and assured us they would be taken care of - no excuses or arguments. His approach was very refreshing and we were pleased that they were standing behind their product. All through the process, the office staff kept us informed of timelines and appointments, and sent confirmations - we didn't have to contact them once from our end. The new blinds came and were installed at no extra cost. We are thrilled with the results (they are beautiful) and the fabulous service and are completely satisfied. This is a long review, but I think when you find a business that is so professional and stands by their word as firmly as Budget Blinds, it should be recognized. We have done extensive renovations to our house so have dealt with many companies, and not many meet the standard that Jesse, Lee, Zach and Anne set (there were other office staff but I have misplaced their names - sorry!). We wholeheartedly recommend them!