Jim Rumball in Mississauga

We have had an appalling experience with this company. We selectd them because we believed they had a good reputation but if they do it is undeserved. A piece of furniture that was a family heirloom from my grandparents was severely damaged while in storage and the company's representatives who later admitted to having known about it and having taken pictures that morning, attempted to drop it off without telling us. When we saw the damage we reported it and they eventually fessed up. After dozens of emails and phone calls the company will still not cover the cost of repairing the damage. They got an estimate from one of their own shops to do the repair in our house for a few hundred dollars - meanwhile we got a quote from a reputable furniture restoration service for $1600. The difference - we eventually discovered - was that their guy was going to basically fill the damaged areas with filler and then colour match it, rather than relaminate the furniture. After many emails the company eventually agreed we could have it properly repaired but then arbitrarily claimed that they would only cover 75% of the cost because they felt there was existing damage. The existing damage was nothing compared to what they had done and we sent them photographs to prove it but they would not budge. We even confirmed that the estimate we had received did not cover the very minor existing damage and asked for some explanation of the "75%" figure they came up with but again they still would not budge. Simply put this company cannot be trusted to treat your belongings carefully, admit to damaging it when they do, or properly compensate you for the damage. We now have to drag them to court even after all of this time and effort. Once this company has your money they could care less what you think of them. Avoid this company.