I do not recommend using Enercare to do maintenance on residential furnaces and AC units. We had maintenance done on our furnace and air conditioner this past week and we are very disappointed with the service we received. Having just moved into a new house, we were getting a few things checked out, including having a reputable gas/fireplace company doing work on our gas fireplaces. They required access to the furnace to temporarily turn off the gas, and they were concerned after identifying two major issues with our furnace. The first one being that the heat exchanger was installed in the back and not the side of the furnace (which is not in compliance with most furnace manufacturer’s requirements and therefore building codes). They advised us that this could cause serious overheating to the furnace in the future and will require repairs. The second was a bent pipe associated with our air conditioner which could cause water seepage and damage to the furnace over time.
This was rather disappointing news as we had our furnace and AC units checked on Sunday by two Enercare technicians who did not seem to notice these two very important maintenance issues. This puts into question the quality of the work done by Enercare staff.
In addition, both technicians recommended duct cleaning for our home. They suggested we use Enercare cleaning. However, when the duct cleaning technicians came by on Wednesday afternoon, they realized that the cleaning could not be done due to the size of the cleaning pipes and the way our furnace is set up in the basement. Why did the furnace technician suggest we go with Enercare if he saw the furnace and with his knowledge of the equipment used to clean the ducts? I had taken the afternoon off of work to be home, to then not be able to get the ducts cleaned. What a very frustrating experience. I have reached out to their customer support, but have yet to hear back from them.
