Reviews

10/10

Since our 2 furnaces were installed by distinct we always have our furnace maintenance performed by the same company. The company is very easy and personal to book with and they send me the same technician year after year! Ed is the best and I always feel like he has my best interests in mind. He tells me what filters to order online and installation is easy enough for me to do myself. I never have surprise costs or upcharges. I also love how they tell my my technician is on his way the day of the appointment and include a photo so I know for sure who I am letting in to my house. I am always pleased with distinct.

Approximate cost of services:
$281.00
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Company Response

Thank you for leaving us 10 stars and such a wonderful review! It has been our pleasure coming to your home for so many years and thank you for your continued support of our company! Customers like yourself, who always stay up to date on your annual maintenance make our job even easier so thank YOU for being such a wonderful customer! Ed loves coming back to your annual maintenance appointments and in particular loves building those relationships with our customers and earning their trust. He truly does have your best interests in mind. All of us at Distinct like to prepare each and every customer whether it is a regular annual maintenance or a large installation, we don't want any surprise costs to pop up which is why we try to be as transparent from the very start so you are aware and comfortable with the final invoice.

We do have a pretty great notification system and we love that you appreciate the little extras that is does for our customers such as the photo and bio of the technician that will be coming to your property. It is important to us that you know and trust our technicians so thank you for pointing that feature out as well!

We hope you have a wonderful summer and thank you again for your continued support of our small family run business, we greatly appreciate it!

10/10

We had distinct heating replace our two furnaces and hot water tank in our aging home. We found Nate to be very knowledgeable and honest about what our home needed to do the job correctly. Other companies had told us that our home could operate on one furnace when it was originally built to operate with two and Nate was very thorough explaining why that was not the best option for us. We also had been told by other companies that a tankless water system, while a huge investment, would save us money and grant us a rebate from the government. Nate also explained to us why a tankless was not an option for Calgary and had the evidence to back it up. His crew was polite and efficient and left my basement looking better than before. I would recommend distinct heating to everyone!

Approximate cost of services:
$16,750.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello A.Lui,
Thank you for the wonderful endorsement! You have articulated well what we strive to do for all of our customers - give the the facts and then help them make the best decision for their situation. We couldn't be happier with the results of your installation and your response is exactly what we aim for. It was such a pleasure to work in your home! Call if you should need anything. Lori